Software Support Manager jobs in Saint Cloud, MN

SUMMARY:

This position is responsible for setting the strategy, direction and expectations that match the business requirements of the parts department to the needs of the overall business. Fully understand and manage the financial responsibilities of the departments. Provide adequate staffing and training to meet the business needs. Lead, manage and hold the team accountable for performance results.

• Set direction, priorities and goals for Parts Department & Retail Store.

• Operate a profitable department and manage items such as inventory control, staffing, and security.

• Actively manage various direct reports establishing goals & objectives and managing to same

• Insure proper staffing levels, assist recruiting to hire qualified candidates

• Provide continuous training and educational opportunities for Department associates

• Ensure fast courteous service consistent with “Company Standards” to all customers.

• Research pricing and availability of parts for customers.

• Coordinating with service teams ensures parts are always in stock and ready for use

• Problem-solving of accounting, manufacturer and customer issues

• Make sure that each technician receives the proper parts to ensure successful repair of vehicle in a timely manner

• Identify and coordinate improvement opportunities regarding special order parts, requisitioning, counter congestion, space, inventory integrity, manufacturer issues, warehouse organization, cycle count program, inventory planning, purchase price variances, E & O disposition, returns management, in-bound telephone responsiveness.

• Monitor performance and take action regarding profitability, inventory levels, excess/obsolete parts, levels of service and overtime.

• Supervise and monitor all retail related activities.

• Insure all core processes are following in all operational areas front end, back end & expert counter.

• Support onsite and off-site events as needed

• Insuring high level of recovery and cleanliness is marinated at all times. All product is well presented, signed & properly displayed.

• Attend all company required meetings.

• Additional responsibilities as requested or required.

  
  

QUALIFICATIONS AND EXPERIENCE:

• Valid Minnesota Driver’s License and clean driving record to meet insurance requirements

• Experience in warehousing, retail parts sales helpful.

• Experience with Inventory Planning and vendor selection helpful.

• Ability to speak, read, write and comprehend English

• Must have excellent customer service and communication skills, both verbal and written.

  
  

PHYSICAL REQUIREMENTS:

• Availability to work in excess of 40 hours a week including nights and weekends with little to no advance notice.

• Flexibility to cover changing work schedules as needed.

• Ability to repeatedly bend, stoop, reach, climb stairs, push and pull.

• Ability to lift up to 50 pounds.

• Ability to perform essential functions with or without accommodation.

  
  

EDUCATION:

• High School diploma or equivalent

• B.S. or M.B.A.