Software Support Manager jobs in Reston, VA

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

Recently Added Software Support Manager jobs

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Global Support ARIS Problem Manager
  • Software AG USA Inc
  • Reston, VA FULL_TIME
  • Software AG simplifies the connected world. Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000 organizations to become a truly connected enterprise and make smarter decisions, faster. Our story goes beyond technology. We put people first – employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70 countries who value inclusion, integrity, and innovation. Our size means everyone has an impact and every voice is valued. We are big enough to compete and small enough to care. Be you, join us. Location: Remote-USA We are currently seeking a Global Support ARIS Problem Manager to join our team. Position Purpose The Problem Manager will be responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction. The Problem Manager will act routinely while researching and developing solutions to customer issues. He / she will assist others in problem solving as a team effort. The Problem Manager will complete assigned duties with direction from management. Essential Job Functions Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors. Exercise judgment within generally defined procedures to determine techniques for obtaining solutions. End result should be high level of customer satisfaction. Define and drive analysis and often research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner. Provide consulting services to peers. Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description. Ensure that any solutions that were not found easily through available documentation are recommended for publishing to the knowledgebase. Consistently instruct internal and external customers on resources available for self-service (e.g.eService). Develop product experience by installing, testing and using software products and attending formal and informal classes. Identify continuous improvement activities that will allow us to be more effective and efficient in providing service to our customers. Provide after hours coverage as needed. Identify team training requirements based on staff feedback. Requirements Skills In best case: proven technical problem-solving ability Ready to constantly develop his / her skills, qualifications, knowledge and soft skills (learning orientation) Understanding of all Software AG products in his product line and is generally skilled with knowledge of multiple core products Ability to effectively prioritize customer problems and manage multiple requests/expectations at once. Recognized as a team member who is actively involved in attacking issues, while maintaining an excellent attitude contributing to the overall high morale of the team Excellent interpersonal and written communications skills. Continue to develop professional, interpersonal and customer relations’ skills Ability to interact with customers by providing support via phone, web, and email; as well as team-oriented interaction with all Support teams, field, and operational organizations. Strong diagnostic skills Education and Experience Bachelor’s Degree or higher in fields such as (but not limited to) Engineering, Business, IT, etc. or equivalent experience. Relevant technical knowledge of ARIS platforms Conceptual understanding of database, application development, or web service technologies. In best case: three years' experience in a customer service or support role (e.g. Help Desk, direct end user contact or support) US Citizenship is required. Fluent English is a must, other languages (Spanish, Portuguese, German) are useful. What’s in it for you? Earn competitive total compensation and receive comprehensive country-specific medical and other benefits. Work anywhere in your country or abroad for up to 10 days per year. Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment. Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges. At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law. We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool. To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs. #LI-Remote #LI-AS1 It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment. Software AG is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. It is the policy of the Company that employment decisions shall be based on merit, qualifications, and competence. Employment practices shall not be influenced or affected by virtue of an applicant’s or Employee’s age, race, color, gender, gender identity or expression, genetics, sex, sexual orientation, marital status, pregnancy, national origin, ancestry, religion, disability, protected veteran status and other protected classifications. In addition, it is Company policy to provide an environment that is free of unlawful harassment of any kind, including that which is sexual, age-related, or ethnic. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment. For modern enterprises, software is the ultimate value driver. That’s why we set out to become the software pioneers of a truly connected world. It is our mission to empower you to become a truly connected enterprise. Using our industry-leading suite of products across integration & API management, IoT & analytics and business transformation, we create a fluid flow of data between people, departments, systems, and devices. We’re not new to this. Since 1969 we’ve been dedicated to integrating and connecting everything to help more than 10,000 businesses instantly see, decide, act - and thrive. For more information about Software AG Careers, please visit our Careers Page!
  • 9 Days Ago
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Help Desk Support Analyst
  • Cimarron Software
  • Reston, VA FULL_TIME
  • Job Description: Cimarron is currently seeking Help Desk Support Analysts to support the Nuclear, Security & Environmental (NS&E) global business unit of major engineering, project management, and con...
  • 1 Month Ago
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Lab Manager
  • Elluminates Software
  • Springfield, VA FULL_TIME
  • Introduction Elluminates Software’s focus is on creating amazing capabilities for Developers, System Administrators and IT and Cyber Engineers and, ultimately, their users. Our mission is to have a po...
  • 4 Days Ago
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Desktop Support Technician
  • Software Guidance & Assistance
  • Washington, DC OTHER
  • Job DescriptionSoftware Guidance & Assistance, Inc., (SGA), is searching for a Technology Analyst for a CONTRACT assignment with one of our premier Media clients in Washington, DC. POSITION SUMMARY: P...
  • 1 Month Ago
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AV Infrastructure Support
  • Kaizer Software Solutions
  • Washington, DC CONTRACTOR
  • Role: AV Infrastructure Support Work Location: Washington, DC (Onsite) Duration (Months): 4-6 MonthsExperience Require: 6-8 Years6-8 years of experience in audio-visual operations and maintenance.Know...
  • 25 Days Ago
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Project Manager
  • Software People, Inc.
  • Stafford, VA FULL_TIME
  • Direct Client RequirementHi,Please let me know your interest for the position below. Also share your Updated resumeIn person interview is needed. Onsite from day 1 Location: Stafford, VADuration: 12 m...
  • 8 Days Ago
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0 Software Support Manager jobs found in Reston, VA area

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Data Administrator
  • Cybertec, Inc.
  • Reston, VA
  • Requisition Name - Data Administrator III Quantity Requested 1 Submission Deadline 08/25/2023 Location Hybrid (3990 Fair...
  • 4/20/2024 12:00:00 AM
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Senior Microsoft Platform Administrator (1762547)
  • Tier4 Group
  • Reston, VA
  • The Senior Microsoft Platform Administrator is responsible for installation, maintenance, security, configuration, and t...
  • 4/20/2024 12:00:00 AM
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Senior Financial Software Engineer - Workday (Hybrid)
  • Fannie Mae
  • Reston, VA
  • Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or i...
  • 4/20/2024 12:00:00 AM
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Sr. Scrum Master
  • CGI Group Inc.
  • Reston, VA
  • Position Description CGI has an immediate need for a Sr. Scrum Master to join our team in Plano, TX or Reston, VA. This ...
  • 4/19/2024 12:00:00 AM
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Software Engineering IV (ServiceNOW Developer) 37328
  • Vector Talent Resources, Inc.
  • Reston, VA
  • Location: Remote but must be in the D.C area, with some travel to DC, San Francisco, Chicago, and New York. Client: Majo...
  • 4/19/2024 12:00:00 AM
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DevOps Consultant
  • Hexaware Technologies
  • Reston, VA
  • What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-ed...
  • 4/18/2024 12:00:00 AM
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Technical Support Specialist
  • Carahsoft
  • Reston, VA
  • We are seeking a skilled Technical Support professional to join Carahsoft. As a Technical Support Specialist, you will b...
  • 4/18/2024 12:00:00 AM
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Information Technology Project Manager
  • Apex Elite
  • Reston, VA
  • SaaS Senior Project Manager Due to rapid global expansion, our client is looking for a successful and established Senior...
  • 4/18/2024 12:00:00 AM
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About Reston, Virginia

Reston is a census-designated place in Fairfax County, Virginia. Founded in 1964, Reston was influenced by the Garden City movement that emphasized planned, self-contained communities that intermingled green space, residential neighborhoods, and commercial development. The intent of Reston's founder, Robert E. Simon, was to build a town that would revolutionize post–World War II concepts of land use and residential/corporate development in suburban America. In 2018, Reston was ranked as the Best Places to Live in Virginia by Money magazine for its expanses of parks, lakes, golf courses, and b...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$129,040 to $182,872
Reston, Virginia area prices
were up 1.3% from a year ago
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What does a Software Support Manager do?

Software Support Manager in Boca Raton, FL
We are looking for an enthusiastic Software Support Manager to join us.
December 28, 2019
Software Support Manager in Roanoke, VA
We are actively looking for an experienced Software Support Engineer who shares our values to join our team.
November 27, 2019
Software Support Manager in Greenville, MS
The Software Support Manager Job Description is mentioned in the following procedures.
February 05, 2020