Software Support Manager jobs in Plano, TX

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Pharmacy Support Account Manager
  • Liberty Software
  • Grapevine, TX FULL_TIME
  • Liberty Software is looking to expand our support team by adding a new Account Management team member to serve and partner with dedicated existing pharmacy clients, build and maintain relationships, and troubleshoot “tier 2” tickets.


    While Liberty’s Account Managers focus mostly on software support for our clients, they also act as their pharmacies’ dedicated point-of-contact for all things Liberty Software related. Account Managers should be able to prioritize incoming inbound trouble tickets and follow appropriate escalation paths.


    Please note: This position does not involve sales or cold calling; this is a customer account support role.


    Account Managers become subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy's needs. Account Managers receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, Technical Account Managers are able to build and maintain strong relationships with their clients.


    Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Managers to strive for stellar service and continuous improvement in every interaction.


    This is an in-person position working out of our Grapevine, TX office. 


    Job responsibilities include (but are not necessarily limited to):

    • Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, including pharmacy owners, pharmacists, technicians, and clerks
    • Provide guidance and aid to configure software and computer settings to customize software to best meet each client’s unique needs
    • Ensure the timely and successful delivery of solutions to clients’ unique needs, working with internal departments to ensure project resolutions
    • Communicate clearly with clients over the phone or by email about status of purchases, trouble tickets, and various requests
    • Assist with high severity requests or issue escalations as needed
    • Become an expert on Liberty’s software suite to guide clients in best practices for their specific needs
    • Provide onsite and web-based training of Liberty’s pharmacy software as needed
    • Provide on-call assistance when assigned


    Position Qualifications:

    • At least two years of relevant experience required, such as experience with customer service, retail pharmacy, computer technician, call center, or similar.
    • Pharmacy Technician certification and retail pharmacy knowledge a plus
    • Bachelor's degree in business, communications, computer science, or other related field a plus
    • Professional and friendly demeanor is a must
    • Demonstrated ability to communicate by phone and email to members at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerks
    • Proven ability to shift between multiple tasks and manage competing needs
    • Strong attention to detail
    • Excellent listening, documentation, and critical thinking skills


    Why work at Liberty Software? Our benefits start Day 1 and include...

    • 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
    • Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
    • Fully vested 401K matching on a pre- or post-tax basis
    • Liberty-paid HSA contributions every paycheck
    • Generous PTO plan and paid holidays
    • Annual tuition reimbursement program and professional certification courses available
    • Adoption expense reimbursement program
    • Dependent Care FSA availability providing tax savings for qualifying child care expenses
    • Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
    • Fully-stocked breakroom


    ...and much more! Learn more about Liberty Software at www.libertysoftware.com! #ZR #ID2

  • 23 Days Ago

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Software Engineering Manager
  • Dynatron Software
  • Richardson, TX FULL_TIME
  • At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work,...
  • 23 Days Ago

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Software Technical Support Specialist
  • Anchor Software LLC
  • Plano, TX FULL_TIME
  • Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Vision insurance Do you thrive in a fast-paced environment where you can troubleshoot and solve problems? A...
  • 9 Days Ago

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Support specialist
  • PDI Software
  • Dallas, TX FULL_TIME
  • Location : Canada Remote Employee Level : Individual Contributor Career Level : Entry to Mid-Level Schedule : Monday through Friday; 10 : 00 am to 7 : 00 pm EST What you'll need : 1 years of relevant ...
  • 1 Month Ago

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IT/Desktop Support Technician
  • Liberty Software
  • Grapevine, TX FULL_TIME
  • Job Title: IT/Desktop Support Technician Location: Grapevine, TX (in-office position) Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Tea...
  • 13 Days Ago

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Customer support specialist
  • PDI Software
  • Dallas, TX FULL_TIME
  • Location : US Remote, Dallas, TX preferred Employee Level : Individual Contributor Career Level : Entry to Mid-Level What You Need : 1-2 years of experience in a helpdesk / call center environment Hig...
  • 1 Month Ago

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0 Software Support Manager jobs found in Plano, TX area

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Cyber Security Distinguished Engineer- Cryptography (Remote Eligible)
  • Capital One
  • Plano, TX
  • West Creek 5 (12075), United States of America, Richmond, Virginia Cyber Security Distinguished Engineer- Cryptography (...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End
  • Capital One
  • Plano, TX
  • Plano 1 (31061), United States of America, Plano, Texas Senior Software Engineer, Back End Do you love building and pion...
  • 3/28/2024 12:00:00 AM

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Senior SailPoint Engineer (Remote Eligible)
  • Capital One
  • Plano, TX
  • Locations: US Remote, United States of America Senior SailPoint Engineer (Remote Eligible) Senior SailPoint Engineer Do ...
  • 3/28/2024 12:00:00 AM

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Sr. Manager Cyber Technical, Technology Audit (Hybrid)
  • Capital One
  • Plano, TX
  • Plano Town Center (31064), United States of America, Plano, Texas Sr. Manager Cyber Technical, Technology Audit (Hybrid)...
  • 3/28/2024 12:00:00 AM

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Manager Cyber Technical, Technology Audit (Hybrid)
  • Capital One
  • Plano, TX
  • Center 1 (19052), United States of America, McLean, Virginia Manager Cyber Technical, Technology Audit (Hybrid) Capital ...
  • 3/28/2024 12:00:00 AM

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Senior Lead Software Engineer, Full Stack
  • Capital One
  • Plano, TX
  • Plano 1 (31061), United States of America, Plano, Texas Senior Lead Software Engineer, Full Stack Do y ou love building ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Front End
  • Capital One
  • Plano, TX
  • Plano 7 (31067), United States of America, Plano, Texas Senior Software Engineer, Front End Do you love building and pio...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack
  • Capital One
  • Plano, TX
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Software Engineer, Full Stack Do you love buil...
  • 3/28/2024 12:00:00 AM

Plano (/ˈpleɪnoʊ/ PLAY-noh) is a city in the U.S. state of Texas, located approximately twenty miles (32.2 km) north of downtown Dallas. The city of Plano is a part of the Dallas-Fort Worth metropolitan area. Plano lies mostly within Collin County, but includes a small portion that extends into Denton County. The city's population was estimated at 286,143 in 2017, making it the ninth most populous city in the state of Texas and the 69th most populous in the United States. The city is a hub for many corporate headquarters. Plano was also considered to be the safest city in the nation by Forbes...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$115,093 to $163,106
Plano, Texas area prices
were up 2.2% from a year ago

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