Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
OVERVIEW:
SUPPORT SOLUTIONS OF THE MID-SOUTH (SSMS) is an organization dedicated to providing high-quality services to adults and children with intellectual and developmental disabilities. We are seeking a mature, team-oriented, and dependable professional with proven skills and capabilities to manage all aspects of our Fleet program across the regions we serve in TN and NC. This is generally a standalone position, but requires collaboration across many internal organizations, people, and locations in a fast-paced environment. It is expected to both shape policy and manage processes related to the Fleet program, but also be hands on to support day to day or emergency needs for vehicle placement, repairs, etc., plus deal with other clerical duties.
This is a full-time salaried position offering medical and other health-related coverage, paid time off, retirement savings and other benefits. Salary commensurate with experience. Review the Minimum Requirements within for specific capabilities.
GENERAL FUNCTION:
Responsible for all aspects of managing Support Solutions’ vehicle fleet, which includes acquisitions, dispositions, placement, maintenance, and fuel card program, along with associated insurance claims. The duties connected to this position are performed at the direction of the Controller in close coordination with the Program, Quality, and Human Resources organizations.
ESSENTIAL FUNCTIONS:
Fleet Management
This job description does not list all duties, and you may be asked by designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. This is not a contract for employment, and you or Support Solutions may terminate employment at any time, for any reason.
MINIIMUM REQUIREMENTS:
LICENSES/CERTIFICATES (must be maintained throughout employment):
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