Software Support Manager jobs in Mississippi

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Support Technician (fsd240223)
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Do you have strong investigative skills? Are you committed to providing exceptional customer service? Looking for a career change?

    Ideal Software Systems is looking for a highly motivated individual to join our dynamic, growing team of Support Technicians. This candidate will play an integral role in the installation and support of hardware and software systems for the company’s Financial Services Division. As such we are looking for someone with high attention to detail, the ability to build positive relationships, and a strong passion to provide high-quality support to our many customers. 

    NOTE:  Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer.  A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.

    Responsibilities:

    • Field incoming calls, emails, and live chats from clients to answer questions, resolve issues, troubleshoot problems, and research root causes for highly complex issues
    • Follow the issue from start to finish, including escalation to development when necessary
    • Perform root-cause analysis on issues and make recommendations for corrective actions
    • Track projects and tickets in an issue-tracking system
    • Install new systems and perform upgrades, both remotely over the phone and on-site
    • System preparation and testing
    • Software testing of new features and changes prior to release
    • Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
    • Other responsibilities as assigned

    What We Need:

    • Basic knowledge of database structure, remote access (VPN), and networking, with the desire to increase this knowledge
    • Strong skills in Microsoft Office. (Excel, Word, Access, etc...)
    • Strong skills in Google Applications (Google Docs, Gmail, Calendar, etc...)
    • Knowledge and use of Microsoft Windows 7-11 OS, Microsoft Windows Server OS
    • Experience in a fast-moving environment
    • Strong communication skills
    • Strong time management, organization, and decision-making skills
    • Ability to systematically identify and solve sometimes obscure problems within a store-based commerce product in a client/server environment
    • Multi-Task multiple projects and make sure each project’s deadline is met
    • Documentation skills

     

    • AA degree or higher 

    OR

    • Minimum 2 years of technical and customer service experience (call center customer service experience, technical help desk, or desk-side support experience preferred)

     

    What We Would LIKE You To Have:

    • SQL experience is preferred but not required
    • Previous break-fix, IT, or network experience preferred but not required
    • A Certification preferred but not required
    • Knowledge of the Rent-to-Own Industry or Check Cashing industry
    • Bi-lingual in Spanish is a plus

    Compensation and Benefits:

    • Competitive base salary commensurate with track record and experience
    • Major medical, dental, vision, and life insurance
    • 401k plan (Partial Match)
    • Paid vacation and holidays
    • Personal days
    • Live and work in a great location

    About the Company:

    Ideal is a locally owned progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets.

    Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

     

  • 1 Month Ago

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IMS Manager
  • Inabia Software & Consulting Inc.
  • Ridgeland, MS FULL_TIME
  • REQUIRED Bachelor’s degree in telecommunications, computer science, engineering, or a related field; advance degree preferred. .Excellent leadership and communication skills with the ability to effect...
  • 15 Days Ago

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NOC Manager - Immediate Opening
  • Inabia Software & Consulting Inc.
  • Ridgeland, MS FULL_TIME
  • Company: Inabia Software & Consulting Inc.Opportunity: Embark on a career path filled with growth and innovation as a Manager at our state-of-the-art Network Operations Center (NOC). This urgent role ...
  • 15 Days Ago

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QIDP- Case Manager
  • Case Manager
  • Brookhaven, MS FULL_TIME,PART_TIME
  • POSITION PURPOSE: Responsible for the day-to-day delivery of individual support program services to assigned case load in accordance with Federal, State, and facility codes, regulations, guidelines an...
  • 9 Days Ago

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General Manager
  • GAT Airline Ground Support
  • Gulfport, MS FULL_TIME
  • GAT Airline Ground Support, a fast-growing airline service company, is actively seeking experienced Senior Manager. If you are looking for an opportunity to join a growing, fast paced, reputable airli...
  • 18 Days Ago

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AE - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, MS FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 17 Days Ago

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Application Development
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Lead Software Engineer - NodeJS
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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System Integration – ATI/R&D (All Levels – Domestic and International Opportunities)
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-b...
  • 3/28/2024 12:00:00 AM

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Lead Technician, Building Automation Systems (BAS)
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Supports management in directing and coordinating activities of the department and employees. Leading a tea...
  • 3/28/2024 12:00:00 AM

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Technical Specialist, Controls – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Solution Architect
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Customer Support Representative
  • InnovaSystems International, LLC.
  • San Diego, CA
  • ** InnovaSystems International, LLC** ** Customer Support Representative** San Diego, CA 92108 At InnovaSystems, extraor...
  • 3/27/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$103,311 to $146,410

Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019