Software Support Manager jobs in Minnesota
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Customer Support Manager
- Carina Software Inc
-
Oslo, MN
FULL_TIME
-
Ascertra is on the lookout for a dynamic Customer Support Manager to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United States of America, Canada, the UK, Norway, India and more. Our global teams work together to create the best possible experience for employees and customers.
The Support Manager is responsible for overseeing and managing the global customer
support teams, ensuring efficient and effective delivery of product support services to
external customers and internal teams. This role involves coordinating support activities,
developing, and implementing support processes, managing resources, and maintaining
high levels of customer satisfaction. This role is crucial to ensuring the success of Ascertra’s customers’ use of our products. The aim is to make the everyday working life more effective for our customers within the scope of the SLA.
Maintain excellent and effective working relations with external Customers and internal
teams ensuring the Support Team provides timely solutions to reported issues maintaining
detailed records of support requests, resolutions and actions taken.
Develop an effective working knowledge of all Ascertra’s products.
Responsibilities:
• Lead and manage Customer Support team, including hiring, training, scheduling, and
performance management.
• Foster a positive and collaborative work environment, promoting teamwork and
continuous improvement.
• Provide coaching and mentorship to team members to enhance their technical skills
and customer service abilities.
• Maintain, Develop and Implement Support processes and procedures to ensure timely
resolution of incidents and service requests.
• Monitor service performance metrics, analyze trends, and identify areas for
improvement to ensure adherence to company SLAs
• Serve as a point of escalation for critical incidents and ensure they are resolved in a
timely manner by maintaining strong relationships with key client representatives and
other internal teams.
Requirements and Skills:
• University degree, college diploma or equivalent industry experience in computer
science or engineering.
• Proven experience and track record in Customer Support management, with a strong
understanding of technical support processes and methodologies for business-critical
software.
• You must have the ability to speak, read and write fluently in Norwegian and English.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire
team members.
• Solid problem-solving and decision-making abilities, with a focus on delivering high-
quality customer service.
• Strong communication skills, both verbal and written, with the ability to effectively
interact with stakeholders at all levels.
• A technical mindset with great attention to detail
• You can understand how our customers operate and the challenges they have.
• You take initiative and responsibilities without being directed from task to task.
• You are action oriented, social, committed, and structured.
• You deliver quality in your work and complete your commenced tasks.
• You can handle several activities in parallel.
• In addition, you have experience and knowledge within several of the following areas:
o Interest and experience with information management solutions.
o Good knowledge of Microsoft Office products.
o Databases.
o Microsoft Azure and Cloud-based technology.
o Specific experience from cloud-based software solutions and IT Operations is
an asset, but not a requirement.
o Knowledge of cyber security principles (or have worked in a regulated
environment)
Location:
This role is based in Ascertra’s Oslo office, Norway.
- 5 Days Ago
Sr. Manager - IT
- DataCore Software
-
Bengaluru, MN
FULL_TIME
- As a Senior Manager - IT, you will provide leadership and guidance by directly overseeing all Information Technology (IT) functions including network and telecom infrastructure, end user computing, se...
- 9 Days Ago
Sr. Manager - Salesforce Development
- DataCore Software
-
Bengaluru, MN
FULL_TIME
- Role: Partner with Business Leaders to understand requirements and provide scalable solutions technology strategy and architecture, keeping in mind alignment with business processes. Manage a team of ...
- 9 Days Ago
Compliance and Risk Manager
- Neptune Software AS
-
Oslo, MN
FULL_TIME
- Neptune Software is rewriting the rules of application development! Our Low Code No Code platform is a digital game-changer, seamlessly integrating with existing IT landscapes. It's not just for the b...
- 11 Days Ago
Product Marketing Manager
- DataCore Software
-
Bengaluru, MN
FULL_TIME
- Role: This role will be based in India and will be reporting directly to the Chief Product Officer (based in the US). This is a fantastic opportunity to be part of a world-class marketing team which i...
- 1 Month Ago
Customer Support Specialist
- Carina Software Inc
-
Oslo, MN
FULL_TIME
- Ascertra is on the lookout for a dynamic Customer Support Specialist to join our team. Ascertra is a Constellation Software Inc. company (TSX:CSU) and has offices globally including within the United ...
- 5 Days Ago
Software Support Manager jobs at Popular Companies
Project Support Adminstrator
- Engineering Excellence
-
Valley View, OH
- Why You Should Join the Engineering Excellence Team? Our team consists of the very best; we believe in doing what is rig...
- 4/23/2024 12:00:00 AM
Major Accounts Inside Sales Representative
- ADP
-
Pittsburgh, PA
- ADP is hiring Inside Sales Representatives. We're looking for someone with a demonstrated sales aptitude and excellent c...
- 4/23/2024 12:00:00 AM
Devops Engineer
- Huntress Talent
-
New York, NY
- The ideal candidate is self-driven, data-driven, and can work in a distributed team. This professional hold strong knowl...
- 4/23/2024 12:00:00 AM
Security Site Supervisor - Armed
- Allied Universal®
-
Tampa, FL
- Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
- 4/23/2024 12:00:00 AM
Sr. Engineer, Ride/Show - Software Engineering
- Universal Orlando
-
Orlando, FL
- JOB SUMMARY: Provides subject matter expertise on one or more Ride and/or Show system disciplines, which includes but is...
- 4/23/2024 12:00:00 AM
Sales Account Executive
- Centric Business Systems - powered by UBEO
-
Baltimore, MD
- Purpose The primary responsibility for this position is selling business technology solutions through prospecting and co...
- 4/23/2024 12:00:00 AM
Sales Account Executive
- Centric Business Systems - powered by UBEO
-
McLean, VA
- Purpose The primary responsibility for this position is selling business technology solutions through prospecting and co...
- 4/23/2024 12:00:00 AM
Sales Account Executive
- Centric Business Systems - powered by UBEO
-
York, PA
- Purpose The primary responsibility for this position is selling business technology solutions through prospecting and co...
- 4/23/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$118,819 to $168,387
Most Popular Cities in Minnesota for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
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Software Support Manager in Huntington, NY
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