Software Support Manager jobs in Illinois

At Motorola Solutions, we believe that everything starts with safety.It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

The primary job functions for this role include:

• The individual should be the expert in their technical sleeve so templates, tools, and training created allow anyone to learn and perform the needed presales tasks

• Own and Maintain Statement of Work(s) for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

• Own and Maintain Sole Source Proposal Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

• Own and Maintain RFP Response Templates for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

• Own and Maintain tools including configurators, quoting forms for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions, including the costing, part #'s, and pricing

• Own and Maintain the pre to post sales templates and process

• Understand the needs of our pricing & profitability and finance teams when developing new tools, configurators

• Coordinate and manage regularly scheduled progress meetings on new product introductions and understand where it fits within the technology's scope

• Have a financial understanding of list price, costs, gross margin and how they are derived

• Listen to the Sales & Presale teams on what scenarios work well and what needs to be fine tuned

• Provide constructive feedback to sales & presale teams on positive/negative scenarios

• Provide training to presales, sales, and our channels around the presale process including tools, templates, and process

• Manage process questions from direct sales and software sales regarding legal, service, and financial questions to arrive at a "Best Effort Approach"

• Maintain Accurate Sales Questionnaire forms that drives the design of the opportunity for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

• Assemble RACI matrix to then templatize the language to support SOW's for Emergency Call Handling, Computer Aided Dispatch, and all related Cloud solutions

• Work with Product and Launch Management on new offers and alterations to current offers

• Provide Pricing and CPQ teams with System Integration costing and quote output collateral

• Validate costs and language remain consistent across all Presales deliverables

• Organize contents into a well-formatted, cohesive documents for ease of maintenance

• Act as a general liaison between PreSales and Deployment teams as necessary

• Striker team to help wherever the organization needs it, Computer Aided Dispatch presales & the production of urgent Computer Aided Dispatch proposals, for example

• Motivated to drive, implement, and close select strategic initiatives relating to proposal cycle time, quality, and the overall software integration story that impact the SLT

• Act as a trusted advisor to presales and sales by influencing forward thinking capabilities to drive the creation and maintenance of quoting tools, proposal templates, and SOW's

The ideal candidate has the following skills and capabilities:

• Bachelor's Degree is required

• Ability to work within strict deadlines

• Strong multi-tasking, organizational, and time management skills

• Experience in Emergency Call Handling, Computer Aided Dispatch, and Cloud solutions in any capacity (Tool, Proposal, SOWs) a Plus

• Seeking 4 years of experience in presales, sales, business development, finance, or related fields

• Prior working experience in Public Safety Software systems is highly desired

• A positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results

• Strong written and oral communications skills with the ability to present information to technical and non-technical audiences

• Ability to build strong relationships with internal and external stakeholders

• Willingness to think out of the box and challenge the status quo

• Attention to detail and a flawless execution mindset

• Proficiency in applications including Excel, Word, PowerPoint, and Google email and web applications

• Travel Required: 20%

• The base salary range for the position is $90,000-$130,000 USD.

#LI-CR1

#LI-REMOTE

• Bachelor's Degree

• 4 years of experience in one of the following: presales, sales, business development, or finance

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 9 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.