Software Support Manager jobs in Iowa

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team.

Our global team : We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

Join our team now at Siemens Healthineers as an Enterprise Services, Key Site Engagement Manager

Location: Iowa City, IA

Reporting into the Enterprise Services (ES) Operations Team, this is a role well suited to an ambitious professional looking for the next step in your career.ES Operations is focused on delivering and executing on a portfolio of value driven offerings including performance guarantees and state of the art technology powered by Siemens Healthineers that will help transform healthcare delivery for our partners.Youwill serve as the point of contact from the C-Level throughout the organization and be responsible for driving and sustaining and supporting the overall health of the strategic relationship.In this role you will also (but are not limited to):

• Provide highest levels of customer engagement and support to drive partnership operational performance.

• Focus on delivering an exceptional customer experience through excellent communications and engagement

• Lead relationship development across the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).

• Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.

• Provide accessible and efficient response to concerns and problems.

• Support overarching Enterprise Services Operations Team as needed.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement. Key areas could include technical/clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.

• You have a strong understanding of health system service line operations.

• You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

• You can manage multiple programs/priorities and have strong project management skills.

• You have excellent communication and presentation skills in the customer environment.

Required skills to have for the success of this role:

• BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.

• Minimum of 5 years of professional experience with a background driving operations, business, or performance in a healthcare environment.

• Clinical or healthcare institution administration experience is preferred

• Ability to travel regionally 30% of the time

It would be a plus if you also possess the following:

• Polished demeanor with strong executive presence

• Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).

• Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.

• Strong problem-solving skills and able to implement innovative solutions to customer problems.

• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

• Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).

• Naturally curious spirit, and insatiable appetite for learning

• PMP and Lean Six Sigma certification is a plus

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site .

Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

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Job Family: Customer Services

Req ID: 366649