Software Support Manager jobs in Hillsboro, OR

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Clinical Software Support Analyst
  • Axis Clinical Software
  • Portland, OR FULL_TIME
  • Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to
    monitor and improve outcomes and quality of care. Our solutions address clinical quality and performance
    improvement, as well as national reporting for hospitals and hospital systems. Our mission: “To improve outcomes and
    the quality of care through innovative software, making clinical data meaningful and actionable.”
    Position Overview
    We are seeking a Software Support Technician to join our team supporting clinical and technical staff in the use and
    success of our software. Candidates will be trained on our software applications and support technology to help our
    customers with using our software, troubleshooting, training inquiries, software installation and updates.
    Responsibilities will include responding to customer support calls and emails, analyzing issues and assisting with
    software delivery and installation.

    Essential Job Functions:
    • Provide clear and accurate telephone and email support in a timely and professional manner.
    • Carefully document software issues, defects, service requests, actions performed and resolutions in our Help
    Desk ticketing software.
    • Analyze error messages and troubleshoot software problems as reported by customers.
    • Follow up on open issues in a timely manner consistent with established SLAs.
    • Assist with software installation and upgrades.
    • Perform technical implementation and project assignments.
    • Provide unit testing of software patch files.
    • Perform other tasks as assigned by management.
    • Be punctual, reliable, self-motivated, and courteous.
    Qualifications and Skills:
    • Minimum of 5 years’ experience delivering end user software support.
    • Must possess excellent oral and written communication skills.
    • Knowledge of Windows Server OS, virtual servers, cloud and windows-based systems is desired.
    • Experience with remote access tools such as VPN, CITRIX SSL, RDP, VNC and WebEx is highly desirable.
    • Knowledge of system integration, interoperability, and system interfaces.
    • Experience with help desk ticketing and resolution software.
    • Experience with health care and/or database software is highly desirable.
    • Associate or bachelor’s degree in a computer related field.
    Work Conditions:
    • This is a non-exempt position.
    • Hours are Monday - Friday, 7:00 - 4:00 with one hour for lunch from 11:00 - 12:00.
    • Occasionally, an alternate shift from 8:00 - 5:00 is required.
    • Work is remotely or in our office.
    Benefits:
    • Competitive salary
    • Company paid comprehensive Health, Dental and Vision Insurance
    • Paid time off plus paid holidays
    • We promote a work/life balance with a positive working environment
    • Simplified Employee Pension (SEP) Plan with a Flexible Spending Account (tax advantaged financial account)
    Please send resume with cover letter to HR@axisclinical.com.
  • 14 Days Ago

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Senior Product Marketing Manager
  • Act-On Software
  • Portland, OR FULL_TIME
  • Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the s...
  • 6 Days Ago

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Manager, Digital Customer Success
  • Jama Software
  • Portland, OR FULL_TIME
  • Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-d...
  • 1 Month Ago

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Manager IV, Software (Technical) Support Engineer - (M4)
  • Applied Materials, Inc
  • Hillsboro, OR FULL_TIME
  • Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
  • 21 Days Ago

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Branch General Manager - Smart Buildings - Portland OR
  • Siemens Digital Industries Software
  • Beaverton, OR FULL_TIME
  • Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, a...
  • 10 Days Ago

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EDA Global Sales – Global Resource Program Manager (Hybrid)
  • Siemens Digital Industries Software
  • Wilsonville, OR FULL_TIME
  • EDA Global Sales – Global Resource Program Manager Siemens EDA is a leading global software provider for designing complex electronics, contributing to creating everything from cell phones to airplane...
  • 10 Days Ago

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0 Software Support Manager jobs found in Hillsboro, OR area

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Scrum Master
  • Thermo Fisher Scientific
  • Hillsboro, OR
  • Job Description Do you have a passion for innovative ideas and ground-breaking discoveries? With over $1 billion investe...
  • 3/29/2024 12:00:00 AM

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Training & Development Analyst
  • LAIKA
  • Hillsboro, OR
  • General Summary The Training & Development Analyst is responsible for supporting the end users of LAIKA's technical syst...
  • 3/29/2024 12:00:00 AM

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Quality Engineer
  • TalentBurst, Inc.
  • Hillsboro, OR
  • Position: Quality Engineer II, Req ID: ROCGJP00025099 Location: Hillsboro, OR (100% onsite) Duration: 12 months contract...
  • 3/28/2024 12:00:00 AM

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JR0210557 - Server Platform HW Architect
  • Intel
  • Hillsboro, OR
  • Job ID: JR0210557 Job Category: Engineering Support Primary Location: Hillsboro, OR US Other Locations: US, Arizona, Pho...
  • 3/28/2024 12:00:00 AM

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Data Center Technician
  • CoreWeave
  • Hillsboro, OR
  • CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry's ...
  • 3/27/2024 12:00:00 AM

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Systems Engineer
  • Apollo Professional Solutions
  • Hillsboro, OR
  • Job Description Description: Mission: This position, based in our client's Hillsboro, Oregon facility, provides the oppo...
  • 3/27/2024 12:00:00 AM

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Cyber Security Engineer II
  • First Technology Federal Credit Union
  • Hillsboro, OR
  • Description The Cyber Security Engineer II assesses the credit unions IT security footprint to determine areas of vulner...
  • 3/27/2024 12:00:00 AM

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Systems Engineer
  • HireTalent
  • Hillsboro, OR
  • Job Title: Systems Engineer Location: Hillsboro, OR (onsite) Duration: 08 Months W2 Onsite in Hillsboro, OR - the possib...
  • 3/27/2024 12:00:00 AM

Hillsboro (/ˈhɪlzbəroʊ/) is the fifth-largest city in the State of Oregon and is the county seat of Washington County. Lying in the Tualatin Valley on the west side of the Portland metropolitan area, the city hosts many high-technology companies, such as Intel, that comprise what has become known as the Silicon Forest. At the 2010 Census, the city's population was 91,611. For thousands of years before the arrival of European-American settlers, the Atfalati tribe of the Kalapuya lived in the Tualatin Valley near the later site of Hillsboro. The climate, moderated by the Pacific Ocean, helped ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$120,303 to $170,490
Hillsboro, Oregon area prices
were up 3.9% from a year ago

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