Software Support Manager jobs in Hawaii

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Linux Technical Support Engineer
  • Red Hat Software
  • Honolulu, HI OTHER
  • About the job

    The Red Hat Ceph team is looking for an experienced, enterprise-level engineer with a background in Ceph, OpenShift Data Foundations and software-defined storage (SDS) technologies to join us as a Senior Technical Support Engineer in North America.  In this role, you will provide technical support and sustaining engineering services to enterprise customers.  Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Senior Technical Support Engineer you’ll work closely with customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in software-defined storage technologies. Well-qualified, home-based applicants throughout the U.S. and Canada will be considered to work remotely where Red Hat is registered to do business.

     

    What you will do

     

    • Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;
    • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;
    • Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;
    • Constantly work on your troubleshooting skills and keep up with the latest technology trends 
    • Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction; 
    • Contribute to the global Red Hat’s knowledge management system;
    • Cooperate with your colleagues on different projects; be a respected member of the global team; 
    • Work in both Red Hat’s and, potentially Microsoft’s, ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hat’s engineers and teams;
    • Be available to perform weekend shift duties on a rotational schedule;Contribute to the open source community and to the code of our offerings.

    What you will bring

    • Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;
    • Excellent system administration skills and experience working in technical support or in customer-facing roles.
    • Strong knowledge of containers;
    • Knowledge of Software Defined Storage systems, specifically Ceph or OpenShift Data Foundations;
    • Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage;or Openshift Data Foundations is a plus;
    • Knowledge of Red Hat Openstack Platform is a plus;
    • Microsoft Azure knowledge is a plus;
    • Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;
    • Solid troubleshooting skills and passion for problem-solving and investigation; 
    • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;
    • Ability to work as part of a team; open-minded and collaborative approach;
    • Good communication skills and the ability to listen to customer issues;
    • Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;
    • Excellent verbal and written skills in English.

     

    The salary range for this position is $80,770 - $129,160. Actual offer will be based on your qualifications.

  • 1 Month Ago

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Software Engineer
  • cFocus Software Incorporated
  • , HI FULL_TIME
  • cFocus Software is seeking a Software Engineer to join our program supporting the US Special Operations Command in Hawaii. This position requires an active Top Secret/SCI clearance and must meet 8570 ...
  • 13 Days Ago

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Software Product Manager (FT)
  • Oceanit Laboratories, Inc.
  • Honolulu, HI FULL_TIME
  • Product Manager, Software Innovation & CybersecurityOceanit is a Mind to Market company that develops innovative solutions from fundamental science and engineering to deliver technologies and solution...
  • 5 Days Ago

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Data entry clerk
  • OneStream Software
  • Ewa Beach, HI FULL_TIME
  • Collect data from various sources and analyze it to identify trends; Create accurate and detailed reports from collected data; Create and maintain internal databases; Sort and file documents and recor...
  • 16 Days Ago

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Data entry clerk
  • OneStream Software
  • Kapolei, HI FULL_TIME
  • Collect data from various sources and analyze it to identify trends; Create accurate and detailed reports from collected data; Create and maintain internal databases; Sort and file documents and recor...
  • 16 Days Ago

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Operational Support Manager
  • IndoPacific Careers
  • Honolulu, HI FULL_TIME
  • SMX is seeking an Operational Support Manager. This position will provide assessment and oversight of new requirements to be deployed in support of a joint government team to enhance operational effic...
  • Just Posted

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UKG Associate Programmer Analyst – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Application Development
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Lead Software Engineer - NodeJS
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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System Integration – ATI/R&D (All Levels – Domestic and International Opportunities)
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-b...
  • 3/28/2024 12:00:00 AM

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Lead Technician, Building Automation Systems (BAS)
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Supports management in directing and coordinating activities of the department and employees. Leading a tea...
  • 3/28/2024 12:00:00 AM

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Technical Specialist, Controls – Universal Epic Universe
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Solution Architect
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/28/2024 12:00:00 AM

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Customer Support Representative
  • InnovaSystems International, LLC.
  • San Diego, CA
  • ** InnovaSystems International, LLC** ** Customer Support Representative** San Diego, CA 92108 At InnovaSystems, extraor...
  • 3/27/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$121,545 to $172,250

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Software Support Manager in Huntington, NY
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