Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Liberty Software is looking to expand our support team by adding a new Account Management team member to serve and partner with dedicated existing pharmacy clients, build and maintain relationships, and troubleshoot “tier 2” tickets.
While Liberty’s Account Managers focus mostly on software support for our clients, they also act as their pharmacies’ dedicated point-of-contact for all things Liberty Software related. Account Managers should be able to prioritize incoming inbound trouble tickets and follow appropriate escalation paths.
Please note: This position does not involve sales or cold calling; this is a customer account support role.
Account Managers become subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy's needs. Account Managers receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, Technical Account Managers are able to build and maintain strong relationships with their clients.
Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Managers to strive for stellar service and continuous improvement in every interaction.
This is an in-person position working out of our Grapevine, TX office.
Job responsibilities include (but are not necessarily limited to):
Position Qualifications:
Why work at Liberty Software? Our benefits start Day 1 and include...
...and much more! Learn more about Liberty Software at www.libertysoftware.com! #ZR #ID2
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