Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The key responsibilities are:
That’s all important, true, but ...
... in reality the only thing that matters is to (paraphrasing Pratchett’s words) “not only to find out whodunit, but howdunit too” not even being sure “what they dun”. So, if you have that detectivistic mind-set and enough technical knowledge to pinpoint evidence - you will be very welcome in the Second Line Support team. CSI for software, yeah!
The ideal candidate will have the following skills, attributes & experience:
Advantageous Skills:
Technical skills:
Availability and work pattern: