Software Support Manager jobs in Denton, TX

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Software support
  • Point of Rental Software
  • Fort Worth, TX FULL_TIME
  • Description

    About Point of Rental...

    At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day.

    We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business - the meetings are few, and the bonding opportunities are genuine.

    And though we're in an industry based on the concept of taking items only as long as you need them before returning them, we're fiercely committed to our people.

    We work with every member of our staff to help them become the developer / salesperson / trainer / wizard they always wanted to be.

    Bring us your best. We'll make your best better.

    About the role...

    We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Software Support Technician, you will be supporting small to medium-sized entrepreneurs using Point of Rental software.

    The primary role of the Software Support Technician is to deliver an awesome experience to our customers. A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers.

    This Technician will not solve every problem on their own - but work within POR to assist and delight our customers.

    Duties & Responsibilities

    • Act as first point of contact for POR customers (Phone, email, chat)
    • Respond to customer requests for assistance
    • Use knowledge and skills to address customer's needs and resolve basic problems within existing specifications and defined standards
    • Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
    • Provide timely follow-up to customers and an exceptional support experience
    • Provide thorough and complete case notes and documentation of customer issues
    • Prioritize incoming issues and route to the appropriate resources for resolution

    Qualifications & Skills

    • Excellent customer service attitude
    • Team player
    • Demonstrated verbal and written communication skills
    • Time Management and problem-solving skills
    • Attention to detail and ability to collect and document detailed information regarding customer issues
    • Ability to listen intently and understand underlying concerns
    • Ability to navigate any question or issue and direct customer to the right person or team to assist
    • Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
    • Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.

    e. phone, live chat, email)

    Project Management, technical aptitude, and analytical skills a plus

    Job Type : Full-Time, Exempt. Base Salary Benefits, 100% 401(k) matching (up to 4%).

    POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws.

    POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.

    To request any special arrangements, please contact Human Resources.

    Last updated : 2024-03-24

  • 2 Days Ago

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Software Support Agent
  • Point of Rental Software
  • Fort Worth, TX FULL_TIME
  • About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, wit...
  • 9 Days Ago

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Technical Support Specialist
  • ECi Software Solutions Career
  • Fort Worth, TX FULL_TIME
  • As a Technical Support Specialist for our team, you will be supporting small to medium-sized entrepreneurs using our ERP solutions. We are searching for an outgoing, energetic, and motivated customer ...
  • 24 Days Ago

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Customer Support Specialist
  • Point of Rental Software
  • Fort Worth, TX FULL_TIME
  • About the role…Point of Rental is seeking an entry level Customer Support Specialist to join our growing team. This role consists of being the first line of contact for users experiencing technical is...
  • 11 Days Ago

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Application Support System Analyst
  • Intelliswift Software Inc
  • Fort Worth, TX CONTRACTOR,FULL_TIME
  • Job title: Application Support Analyst Location: Fort worth, Texas 76155 Duration: 6 months (Temp to hire) Hybrid role (Minimum 2 days a week onsite) Top 3 to 5 skills: Demonstrated ability to trouble...
  • 12 Days Ago

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Material Support Manager UC35
  • M1 Support Services
  • Denton, TX FULL_TIME
  • Contingency position for a contract that has not been awarded. By applying to this position, you grant M1 Support Services permission to submit your resume with our proposal package. If M1 is awarded ...
  • 1 Month Ago

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0 Software Support Manager jobs found in Denton, TX area

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Lead Infrastructure Engineer
  • Gts Technology Solutions
  • Denton, TX
  • GTS client is looking for a Lead Infrastructure Engineer for a contract to hire in Denton, TX. This position will serve ...
  • 3/29/2024 12:00:00 AM

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Sales Development Intern
  • Southwest Solutions Group
  • Lewisville, TX
  • Job description Southwest Solutions Group is seeking interns for the summer of 2024 who are eager to learn and desire to...
  • 3/28/2024 12:00:00 AM

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Power BI Developer
  • Kelly Science Engineering Technology & Telecom
  • Flower Mound, TX
  • Job Title: Lead Analyst, ERP Workstream Pay rate: $58 - $62 per hour Duration: 12 months W2 contract only (No C2C) Locat...
  • 3/28/2024 12:00:00 AM

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Certinia ERP Consultant (REMOTE)
  • Coalescence Cloud Consulting
  • Lewisville, TX
  • POSITION OVERVIEW As a Certinia ERP Consultant, you will play a pivotal role in implementing Certinia ERP solutions for ...
  • 3/28/2024 12:00:00 AM

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Event Support Specialist
  • University of North Texas System
  • Denton, TX
  • **Event Support Specialist** ** | |** **Position Details** UNT System Overview Welcome to the , or UNT World as we like ...
  • 3/28/2024 12:00:00 AM

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Lead Infrastructure Engineer
  • GTS Technology Solutions
  • Denton, TX
  • GTS client is looking for a Lead Infrastructure Engineer for a contract to hire in Denton, TX. This position will serve ...
  • 3/27/2024 12:00:00 AM

K
Power BI Developer
  • Kelly Science, Engineering, Technology & Telecom
  • Flower Mound, TX
  • Job Title: Lead Analyst, ERP Workstream Pay rate: $58 - $62 per hour Duration: 12 months W2 contract only (No C2C) Locat...
  • 3/25/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Denton, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Denton is a city in and the county seat of Denton County, Texas, United States. As of the 2010 United States Census, its population was 113,383, making it the 27th-most populous city in Texas, the 200th-most populous city in the United States, and the 12th-most populous city in the Dallas–Fort Worth metroplex. A Texas land grant led to the formation of Denton County in 1846, and the city was incorporated in 1866. Both were named after pioneer and Texas militia captain John B. Denton. The arrival of a railroad line in the city in 1881 spurred population, and the establishment of the University ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$113,473 to $160,811
Denton, Texas area prices
were up 2.2% from a year ago

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