Software Support Manager jobs in Chicopee, MA

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Cloud Support Engineer - Telecom PaaS
  • Red Hat Software
  • Springfield, MA OTHER
  • About the job

    The Red Hat Telecom, Media and Entertainment (TME) support engineering group is adding a Cloud Support Engineer with a strong background in Platform as a Service technologies to support Nokia CloudBand Infrastructure Software (CBIS) and Nokia Container Services (NCS). Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently. As a Cloud Support Engineer, you will be challenged in providing high-level support to telecom operators to help maximize up-time. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities in the cloud. Work location is flexible, Red Hat has offices across the U.S. and well-qualified, home-based engineers in the U.S. and Canada will also be considered to work remotely.

    What you will do

    • Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools
    • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
    • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
    • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
    • Ability to multitask, prioritize, and work under pressure
    • Outstanding troubleshooting skills and passion for problem solving and investigation
    • Capability to front-ending the customer and internal stakeholders at the senior management level
    • Document diagnostic steps and create reusable solutions for future incidents
    • Ability to work as part of a team and focus on customers and solving their issues
    • Be available to perform weekend shift duties on a rotational schedule when needed
    • Contribute to regional or global initiatives or projects
    • Fish-bone analysis for high impact service interruptions

    What you will bring

    • 5 years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
    • 5 years of experience working with Linux or Unix operating systems
    • Experience deploying in the data center, including upgrades, updates and disaster recovery
    • Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them
    • In-depth understanding of cloud technologies, telecom ecosystem, OpenStack architecture and components
    • Experience in telco cloud, including NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SR-IOV, OVS-DPDK, etc.
    • Experience with performance and monitoring tools like Zabbix and Ceilometer,
    • Experience with Elasticsearch, Fluentd, and Kibana (EFK) and Elasticsearch, Logstash, and Kibana (ELK)
    • Experience with Ceph storage and virtualization
    • Hands-on experience with Python and scripting languages, like Perl and bash
    • Strong networking knowledge; networking security is a plus

    #LI-REMOTE

    #LI-JR1

  • 18 Days Ago

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Case Manager/Family Support Worker, Northampton
  • Clinical & Support Options Inc
  • Northampton, MA FULL_TIME
  • CSO is looking for a Case Manager to join our Family Support Services team in Northampton.Looking for a rewarding opportunity to better the lives of children and families in your community? Join our t...
  • 1 Day Ago

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Case Manager/Family Support Worker, Springfield
  • Clinical & Support Options Inc
  • Springfield, MA FULL_TIME
  • CSO is looking for a Case Manager to join our Family Support Services team in Springfield.Looking for a rewarding opportunity to better the lives of children and families in your community? Join our t...
  • 26 Days Ago

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Case Manager/Family Support Worker, Greenfield
  • Clinical & Support Options Inc
  • Greenfield, MA FULL_TIME
  • CSO is looking for a Case Manager to join our Family Support Services team in Greenfield. Looking for a rewarding opportunity to better the lives of children and families in your community? Join our t...
  • 12 Days Ago

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Technical Account Manager - Middleware
  • Red Hat Software
  • Springfield, MA OTHER
  • About the job Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an Middleware Technical Account Manager in Colombia. Work closely with...
  • 15 Days Ago

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Technical Account Manager - Openshift
  • Red Hat Software
  • Springfield, MA OTHER
  • About the job Work closely with customers, gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry. Red Hat'...
  • 16 Days Ago

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0 Software Support Manager jobs found in Chicopee, MA area

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ServiceNow Developer/Administrator
  • Baystate Health
  • Springfield, MA
  • **Summary:** ServiceNow Developer/Admin (combined role) 5+ years experience as a ServiceNow Developer/admin. Development...
  • 3/29/2024 12:00:00 AM

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Lead Software Engineer, Full Stack
  • Capital One
  • Springfield, MA
  • Locations: VA - McLean, United States of America, McLean, Virginia Lead Software Engineer, Full Stack The world is a ris...
  • 3/29/2024 12:00:00 AM

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Senior Director, Software Engineering (Engineering 360)
  • Capital One
  • Springfield, MA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director, Software Engineering (Engineering 360) Are...
  • 3/29/2024 12:00:00 AM

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Desktop Support Level II
  • Tyto Athene, LLC
  • Chicopee, MA
  • Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year ...
  • 3/28/2024 12:00:00 AM

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Information Technology Network Administrator
  • Addition Management
  • Chicopee, MA
  • Title: IT Network Administrator Location: Chicopee, MA Salary: $90k 110k Consumer Goods company is seeking an IT Network...
  • 3/28/2024 12:00:00 AM

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Outsystems Solution Architect
  • Diverse Lynx
  • Springfield, MA
  • Title: Outsystems Solution Architect Location: Springfield Office, US Hybrid - 3 Days in the office Type: Contract The I...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist (13929) Full Time | Springfield - Springfield, VA chevron_right
  • Tucci Learning Solutions, Inc.
  • Springfield, MA
  • Help Desk Support Specialist Job Details Level Experienced Job Location Springfield - Springfield, VA Remote Type N/A Po...
  • 3/28/2024 12:00:00 AM

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Information Technology Network Administrator
  • Addition Management
  • Chicopee, MA
  • Title: IT Network Administrator Location: Chicopee, MA Salary: $90k – 110k Consumer Goods company is seeking an IT Netwo...
  • 3/27/2024 12:00:00 AM

Chicopee is located at 42°10′13″N 72°35′19″W / 42.17028°N 72.58861°W / 42.17028; -72.58861 (42.170159, -72.588630). The city is made up of several neighborhoods; the result of the city's origin as a collection of four villages in the northernmost part of Springfield, which seceded from it in 1848. Chicopee Falls, Chicopee Center (Cabotville), Fairview, and Willimansett continued to develop. In the early 1900s, Aldenville developed as a distinct community. Since then, the city has filled in most of its open space resulting in a number of new neighborhoods. These neighborhoods include Chicom...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$121,030 to $171,520
Chicopee, Massachusetts area prices
were up 1.6% from a year ago

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