Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Position Description:
Responsible for user hardware and software support of desktops, laptops, tablets, printers, and phones. Responsible for the support of the VPN connectivity software and documentation. Responsible for the hardware and software support of the security system. Provides support in other information technology projects as needed.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Other Requirements:
· Associate's degree with related certificate
· 3 years prior experience and/or training preferred in IT related field and related certification.
· Possesses analytical skills, and effective interpersonal, written, and verbal communication skills
· Demonstrated ability to plan and carry out projects with minimal direction
Job Type: Full-time
Pay: $18.73 - $22.56 per hour
Benefits:
Experience level:
Schedule:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
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0 Software Support Manager jobs found in Brownsville, TX area