Software Support Manager jobs in Bossier City, LA

About Banyan Software:

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build, and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2015 with a permanent capital base setup to preserve the legacy of its founders, Banyan focuses on a buy-and-hold for-life strategy for growing software companies that serve specialized vertical markets.

Location: Remote across the US/Canada

Experience: 8 years of Product Management experience 

About Element34:

Element34 is not just a company; it's a hub of innovation and excellence in the on-premises secure test automation infrastructure. Element34 was founded in 2015 and is a multinational company that is a leading provider of on-premises secure test automation infrastructure. Our flagship product, Selenium Box “SBOX,” stands tall as the beacon of cutting-edge technology, embraced by global giants for its unmatched security, scalability, and performance. SBOX is maintenance-free and helps organizations simplify their on-premises Selenium, Appium, and Playwright infrastructure for cross-browser and mobile tests.  The company founders and staff are key contributors and thought leaders to Selenium, Selendroid, and ios-driver. 

We breathe life into dreams and simplify complexities with our revolutionary approach, shaping the future of test automation. Join us, and let's redefine possibilities together! We enjoy the atmosphere of a small company that knows a work-life balance is the priority, while having the support of a big parent company.

Position Overview:

Are you a tech-savvy leader with a passion for innovation? We're seeking a Technical Product Manager to drive the evolution of our groundbreaking product, SBOX, the leading solution for inside the corporate network enterprise Selenium Grid. If you're ready to lead the charge in revolutionizing automated testing, this is the role for you.

Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field.
• Minimum 7 years of experience in product management, with a focus on software products and solutions.
• Strong technical background with expertise in the test automation landscape, methodologies, tools, and technologies.
• Strong background in Selenium, Appium, Playwright, and Cypress 
• Strong background managing software products for security-sensitive enterprise customers (e.g. government, banks, healthcare). 
• Proven track record of successfully defining, launching, and managing software products from concept to delivery.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across teams and stakeholders.
• Experience with Agile development methodologies and tools (e.g., Scrum, Kanban, JIRA)
• Knowledge of DevOps, CI/CD, and software quality assurance practices is highly desirable.
• Proven track record in working across multiple time zones with off-shore software development teams and efficiently collaborating in a distributed company setup.  
• Ability to translate high-level business requirements into detailed technical requirements 

Responsibilities:

• Define and communicate the strategic vision and direction for SBOX, aligning with market trends and customer needs.
• Collaborate with customers, stakeholders, and internal teams to gather and analyze requirements, translating them into actionable product features and enhancements.
• Create and maintain product roadmaps that prioritize features and initiatives based on business value, technical feasibility, and market demand.
• Work closely with engineering and design teams to define detailed specifications, user stories, and acceptance criteria for product features and enhancements.
• Drive the release planning process, coordinating with development teams to ensure timely delivery of high-quality releases that meet customer expectations.
• Conduct market analysis, competitive research, and customer interviews to identify emerging trends, opportunities, and customer pain points.
• Serve as a product evangelist, promoting SBOX through thought leadership, presentations, and participation in industry events and conferences.
• Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives, regularly monitoring and analyzing performance data to drive continuous improvement.
• Act as a customer advocate, gathering feedback, addressing issues, and ensuring a positive customer experience throughout the product lifecycle.
• Foster strong relationships with cross-functional teams, including engineering, marketing, sales, and customer success, to ensure alignment and collaboration across departments.

Why Element34:

• A rare opportunity to build a proven product in a greenfield market.
• Supportive and inclusive remote-friendly environment
• Significant impact on company growth and success
• Engagement with prestigious customers and leading application developers worldwide
• Close-knit team fostering strong collaboration.
• Opportunity to strengthen management skills and learn from experienced founders.

Element34 is a proven and profitable company with a tried and tested product that has some of the most prestigious companies in the world as customers. This is an outstanding opportunity for an ambitious candidate.

If you're ready to embark on a journey of innovation, collaboration, and boundless possibilities, then look no further. Join us at Element34, where the future of test automation awaits your creative genius. Let's build something extraordinary together!