Software Support Manager jobs in Albany, OR

Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone-based support and online training for our dental office customers in the United States and abroad. Support Technicians work in-office at one of our Salem locations, while providing remote support to our customers. There is also the opportunity for occasional travel.

This position is open to applicants from varied backgrounds. We value diversity, intelligence, empathy, experience, helpful attitude, and dedication. We provide a low drama work environment, where supporting our customer outweighs rank or role. Good communication is essential. The ability to learn, solve problems, and find satisfaction in helping others be successful is also important. A high school diploma or GED is required, as well as a minimum typing speed of 40 wpm.

Compensation: $21.00 DOE

Factors (not required) which influence starting pay for this position include:

• Optional: Experience in dental, medical, or related fields.
• Optional: Experience in customer support in any area.
• Optional: Education in any field (the more relevant the more impactful).
• Optional: Information Technology experience.
• Optional: Associate or Bachelor's degree in any field.
• Optional: Software or software support experience.

Essential Job Functions:

-Remote connect to customer computers and interpret complex issues and problems with various software programs and systems even when customer is unable to describe issue (training provided by Open Dental)

-Verbally communicate with customers in a professional manner

You do not need to have the above to apply for this position. We are looking for Salem area candidates with or without experience. Customer support, dental industry, IT employment history, or college education is helpful but not required.

Benefits include very good medical and dental insurance, 401k retirement with up to 4% company match, paid life insurance, paid holidays, and paid time off (vacation or sick time). We are open from 5:00 a.m. to 6:00 p.m. but with lighter coverage early and late.

A drug test and background check will be required. We generally don't hire someone who lives far outside of Salem because it's beneficial for us to have employees who live near the office.

-To apply: please email your resume to jobs@opendental.com and indicate which position you are applying for.

Please note: For the safety of our candidates and staff, interviews will be conducted in an environment conducive to social distancing.

Job Type: Full-time

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person