Software Support Engineer jobs in Quincy, MA

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

2
Support Engineer II
  • 21st Century Software
  • Boston, MA FULL_TIME
  • 21st Century Software is an international software development company located in Boston.
    We develop and maintain Mainframe-based software products, partnering with leaders in the Z industry, to service our global customer network. We provide innovative, modern solutions aimed at growing and revitalizing the Z platform.

     

    Job Description:

    As a Technical Support Engineer at 21st Century Software, you will play a crucial role in ensuring the satisfaction of our global customer base. We are seeking a self-motivated and skilled individual with a passion for problem-solving and customer service.

     

    Responsibilities
    • Accurately assess customer needs, set, and meet expectations.
    • Provide ongoing technical support and guidance to customers using defined support guidelines.
    • Perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem.
    • Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools.
    • Research knowledge base and documentation for reoccurring known issues.
    • Address and manage critical situations (Severity 1) as an escalation expert for assigned product.
    • Maintain case tracking details for similar/future problem resolution.
    • Provide status updates to management of ongoing high-risk cases.
    • Ongoing self-directed learning to expand expertise of the existing product line.
    • Work effectively across multiple teams to research and resolve product or customer issues.
    • Some after-hours, weekends and on-call responsibilities may be required.

     


    Qualifications and Education Requirements:
    • Previous Technical Support experience required.
    • Understanding of z/OS systems required.
    • Understanding of IBM utilities, such as SMP/E and installation methodologies.
    • Understanding of Microsoft office product suite.
    • Strong planning and organizational skills.
    • Strong interpersonal and communication skills.
    • Strong customer service focus.
    • Strong analysis, problem determination and resolution skills.
    • Strong ability to clearly communicate technical information to all audiences.

     

    Preferred Skills
    • Understanding of JCL, SQL, REXX, SMF and/or SAS.
    • Systems experience in an IBM Z environment preferred.
    • Prior knowledge of IBM Z Performance and Capacity Analytics (IZPCA) desired
    • Prior knowledge of Cognos desired

     

    Join our team at 21st Century Software and be part of a dynamic work environment where your skills and passion for technology are valued and encouraged. Grow with us as we continue to make a significant impact in the software development industry.

     

     

     

  • 1 Month Ago

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Senior Software Engineer
  • Eze Castle Software LLC
  • Waltham, MA FULL_TIME
  • SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C ...
  • Just Posted

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Principal Software Maintenance Engineer
  • Red Hat Software
  • Boston, MA OTHER
  • About the job The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Engineer to join us in our Boston, MA or Raleigh, NC offices (hybrid schedule) and he...
  • 4 Days Ago

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Senior Software Maintenance Engineer
  • Red Hat Software
  • Boston, MA OTHER
  • About the job The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Engineer to join us in our Boston, MA or Raleigh, NC offices (hybrid schedule) and he...
  • 7 Days Ago

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Principal Software Engineer
  • Red Hat Software
  • Boston, MA OTHER
  • About the job Are you ready to join a game-changing open source AI platform that harnesses the power of hybrid cloud to drive innovation? Red Hat OpenShift AI is seeking exceptional Software Engineers...
  • 15 Days Ago

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Associate Software Maintenance Engineer
  • Red Hat Software
  • Boston, MA OTHER
  • About the job The Red Hat Experience Engineering (XE) team is looking for an “Associate Software Maintenance Engineer” position focused on Red Hat Enterprise Linux to join us. In this role, you'll hav...
  • 15 Days Ago

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0 Software Support Engineer jobs found in Quincy, MA area

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Application Support Engineer
  • firstPRO, Inc
  • Boston, MA
  • FirstPro is now accepting resumes for an Application Support Engineer position based in Boston, MA. This role will focus...
  • 3/28/2024 12:00:00 AM

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Desktop Support Engineer
  • Diverse Lynx
  • Framingham, MA
  • Role: Desktop Support Engineer Location: Framingham, MA Onsite Type: Fulltime / Permanent Job description: Onsite End us...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • A3 Staffing Solutions
  • Boston, MA
  • Job Description Job Description Desktop Support Technician • 8-5 Monday-Friday, no on call • Support of Windows OS/Micro...
  • 3/28/2024 12:00:00 AM

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Desktop Support Specialist
  • New England Network Solutions, Inc.
  • Boston, MA
  • Bring your energy to New England Network Solutions (NENS), named to Inc. Magazines Best Workplaces, where you will find ...
  • 3/28/2024 12:00:00 AM

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Desktop Support Specialist
  • Act Blue
  • Somerville, MA
  • **Desktop Support Specialist** at ActBlue Somerville, MA **WHO WE ARE:** ActBlue is a nonprofit that builds tech and inf...
  • 3/28/2024 12:00:00 AM

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Application Support Engineer
  • firstPRO, Inc
  • Boston, MA
  • firstPRO is now accepting resumes for a Application Support Engineer role in Boston, MA. This is a direct hire role with...
  • 3/25/2024 12:00:00 AM

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Desktop Support Specialist
  • YASH Technologies
  • Woburn, MA
  • Primary Skills · 3-4 years of experience in ITSD + Desktop support at customer site. · Provide hands and feet support to...
  • 3/25/2024 12:00:00 AM

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Desktop Support Specialist
  • Insight Global
  • Boston, MA
  • We are looking to hire three individuals who have a background in desktop support, troubleshooting Windows OS, and have ...
  • 3/24/2024 12:00:00 AM

Quincy (/ˈkwɪnzi/ KWIN-zee) is the largest city in Norfolk County, Massachusetts, United States. It is part of Metropolitan Boston and one of Boston's immediate southern suburbs. Its population in 2014 was 93,397, making it the eighth-largest city in the state. Known as the "City of Presidents," Quincy is the birthplace of two U.S. presidents—John Adams and his son John Quincy Adams—as well as John Hancock, a President of the Continental Congress and the first signer of the Declaration of Independence. First settled in 1625, Quincy was briefly part of Dorchester and Boston before becoming the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$77,779 to $104,151
Quincy, Massachusetts area prices
were up 2.5% from a year ago

Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020