Software Support Engineer jobs in Naperville, IL

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Software Engineer
  • Cloud Software Group, Inc.
  • Naperville, IL FULL_TIME
  • Messaging Engineering Team:

    This opportunity is for a self-starting individual to join a professional software development team and participate in all areas of software development from definition, design, development, and validation.

    The Messaging Engineering Team develops a full range of products which form the underpinnings for a wide range of TIBCO's products and technologies but are also available directly to our customers to handle some of the toughest data distribution problems around in terms of speed, lowest latency, highest performance, and breadth of scale.

    Our customers are in areas including finance (exchanges, brokerages, hedge funds, and market makers for whom time literally is money), transportation, distribution, logistics, to consumer information providers (supporting apps presenting near real-time information like weather, scores, and news) using our WebSockets support to push their data out to mobile devices. Our software forms the nervous system of large scale, highly distributed, event-driven systems worldwide; whether they are running on a LAN, across a world-wide WAN, in the cloud, or reaching out to mobile devices.


    In addition to messaging, our team here is building one of the most advanced in-memory, distributed data grid products to bring memory-speed access to multiple terabytes of information in a very high performance, incredibly scalable, and robust way.


    This is challenging work. We're working on highly distributed and parallel systems from the top all the way down to the low-level protocol levels. Our messaging products are built on a C and GoLang base with language bindings for most other major languages. Work is going on across our product spectrum from low-level protocols to high-level dashboards to advanced monitoring capabilities through highly automated verification systems and highly integrated Continuous Integration / Continuous Deployment pipelines.

    Job Description/Responsibilities:
    • Define, design, develop, and validate new messaging capabilities including areas such as: user interface, core messaging functionality, performance improvements, new feature development, software build and release tooling, and automated validation capabilities
    • Full softwire lifecycle from requirements and design through validation and support.
    • Work with product support team as needed for product support escalations
    • Products covered include TIBCO's proprietary messaging technologies, open source messaging technologies including Apache Pulsar and Apache Kafka, and messaging-related products including management and monitoring products
    • Projects can range from single developer efforts to large team projects
    • Problems and issues faced are generally related to messaging and associated topics, and may require understanding of broader set of issues and may be complex in terms of their nature or interaction with other products.

    Required Experience/Skills:
    • Bachelor of Science degree in Computer Science, Software Engineering, or Computer Engineering with extra consideration given to Master of Science candidates
    • Experience with at least one major language such as C/C , GoLang, or Java
    • Demonstrable knowledge of computer networking concepts and protocol understanding
    • Knowledge of multithreaded and distributed software concepts
    • Software development experience which can be based on previous internships or independent efforts such as personal software development projects or open source project contributions
    • Enthusiasm and drive to learn new concepts and participate as part of a cooperative and professional software development team
    Optional Experience/Skills:
    • Network-related experience including network-oriented client applications, servers, or network protocol development
    • System software development experience
    Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NYC generally ranges; $135,068-$150,075 CA generally ranges; $140,940-$156,600 All other locations fall under our General State range; $117,450-$130,500 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

    About Us:

    Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

    Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

    If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at for assistance.


    Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

     

  • 1 Month Ago

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DevOps Engineer
  • BigTime Software
  • Chicago, IL FULL_TIME
  • BigTime Software is looking to add a dynamic DevOps Engineer to our Technology Team in Chicago, IL. The individual in this role will manage code pipelines, standardize deployment processes between mul...
  • 19 Days Ago

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Product Support Representative
  • BigTime Software
  • Chicago, IL FULL_TIME
  • BigTime Software is seeking a Product Support Representative to join our team in our Chicago, Illinois office. Our Product support specialists are our Brand Ambassadors. They educate customers about o...
  • 7 Days Ago

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Level 2 Technical Support
  • TY Software
  • Chicago, IL CONTRACTOR
  • Title: Computer Support TechnicianLocation: Chicago, IL HybridDuration: 6 MonthsRemote with 1-2 days a week onsite Job DescriptionThe client is seeking a Senior Computer Support Technician. The indivi...
  • 13 Days Ago

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Senior Performance Engineer
  • BigTime Software
  • Chicago, IL FULL_TIME
  • BigTime Software is seeking a Senior Performance Engineer to join our Chicago office. As a dynamic Senior Performance Engineer, you will collaborate extensively to ensure stability and scalability in ...
  • 1 Day Ago

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Level III Software Support Engineer - Hybrid/Remote
  • First American Bank
  • Village, IL FULL_TIME
  • Job Description First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locati...
  • 22 Days Ago

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0 Software Support Engineer jobs found in Naperville, IL area

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Cloud Application Support Engineer
  • Walgreens
  • Deerfield, IL
  • Job Summary: The Cloud Application Support Engineer provides support for cloud based application activities that impleme...
  • 3/28/2024 12:00:00 AM

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Desktop Support
  • Applab Systems Inc
  • Chicago, IL
  • Role Name: Desktop Support Location: Chicago, Il (Onsite from day one) Duration: Contract Job Description: Ability to co...
  • 3/28/2024 12:00:00 AM

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Desktop Support Engineer
  • Epic Placements
  • Chicago, IL
  • Desktop Support Engineer (on-site) Epic Placements Terms: Contract to Hire Pay: $35/Hour W2 Location: Chicago, IL 60605 ...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • Trick Dog Technology
  • Rolling Meadows, IL
  • Responsibilities: Serve as the initial contact for reporting of technical issues and answering questions regarding softw...
  • 3/27/2024 12:00:00 AM

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Desktop Support
  • Tek Systems
  • Chicago, IL
  • Job Description Job Description Job Description Summary: The Technology Support Technician is responsible for providing ...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • Advance Technical Distribution
  • Chicago, IL
  • Role Description This is a part-time on-site role as a Desktop Support Engineer located in Chicago, IL. As a Desktop Sup...
  • 3/26/2024 12:00:00 AM

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Desktop Support Engineer (Level 2)
  • NSC Global
  • Chicago, IL
  • Overview: NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provide...
  • 3/25/2024 12:00:00 AM

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Desktop Support Engineer
  • Advance Technical Distribution
  • Chicago, IL
  • Role Description This is a part-time on-site role as a Desktop Support Engineer located in Chicago, IL. As a Desktop Sup...
  • 3/24/2024 12:00:00 AM

Naperville (/ˈneɪpərˌvɪl/) is a city in DuPage and Will counties in the U.S. state of Illinois. Located 28 miles (45 km) west of Chicago, Naperville was founded in 1831 and developed into the fifth-largest city in Illinois. As of the 2010 census, the city had a population of 141,853, which was estimated to have increased to 147,682 by 2017. In a 2010 study assessing cities with populations exceeding 75,000, Naperville was ranked as the wealthiest city in the Midwest and the eleventh wealthiest in the nation. It was ranked among the nation's safest cities by USA Today and Business Insider. Nap...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$71,485 to $95,723
Naperville, Illinois area prices
were up 0.8% from a year ago

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Software Support Engineer in Lexington, KY
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Software Support Engineer in Waco, TX
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