Software Support Engineer jobs in New York

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Senior Software Engineer
  • Column Software, PBC
  • New York, NY FULL_TIME
  • Column is looking to hire a Senior Software Engineer to lead high-impact technical projects, mentor junior engineers and up-level our engineering practices. They will be responsible for executing against our product roadmap, identifying & addressing large-scale architectural issues, and strengthening the quality of our engineering organization as a whole. The role will report directly to Kevin McGillivray.

    What You'll Do

    • First Week: Learn about Column's mission and vision and seek to understand our existing product. You will have set initial 1:1s with teammates who will inform your understanding of our market, customers, and current projects. We're a small company that's growing quickly, so interpersonal rapport matters.
    • First Month: Participate in your first project cycle and make your first commits to our codebase.
    • First Six Months: Take on the role of tech lead for one of our services and act as the lead engineer in our project cycles. Start participating in our on-call rotation and contribute to incident response efforts.
    • First Year: Take on the role of a leader within our engineering team, mentoring your colleagues both formally via processes like code review and knowledge-sharing sessions and informally as a respected member of the team.

    Our Ideal Candidate

    • You're looking for a remote-first role working with wildly talented people who care about their impact on local communities. You should be based in North America or South America (EST to PCT time zone)
    •  You have experience managing serverless architectures (preferably Firebase)
    • You have experience leading projects focused on DevOps, CI/CD, observability, and monitoring (DataDog / Sentry / CircleCI power user
    • You have 2 years of writing production react code as a senior SWE at a company with less than 100 software engineers
    • You are opinionated about NoSQL data model patterns, Node / Typescript standards, and testing strategies
    • You are passionate about expanding areas of expertise, learning new ways to do things, and understanding why things are the way they are; you love to get to the root of the problem, no matter where the problem leads. Resourceful and creative when executing solutions
    • You enjoy mentorship (incl. providing regular feedback, code reviewing, and career advice)
    • You have a strong desire to exemplify our operating principles — be worthy of trust, do work that matters, never stop learning, intentionally build community, and tell a better story
    • You have grit and really want to work with us — if you do not resemble our ideal candidate, tell us why you'd still be a great fit for this role in an optional cover letter

    Compensation and Benefits
    Column is built on the belief that important information should be accessible to the public. As such, we work hard to model this behavior for potential Columnists by including our base compensation in all job descriptions and making our full benefits accessible online.

    • For US-based candidates, we offer a base salary of $180,000, plus a meaningful equity stake and 401k plan with a 5% match
    • For candidates outside of the US, we use a market multiplier and 12-month trailing conversion rate to convert on-target earnings into local currency. We also offer a meaningful equity stake and retirement plans relevant to the country (e.g., a pension plan in UK). 
    • In addition, all Columnists receive healthcare, vision, & dental coverage for them and their dependents
    • Unlimited (and encouraged) paid time off with a suggested 15-day minimum and 16-weeks paid parental leave 
    • Multiple stipends for you to invest in a home office setup and pursue wellness activities that make you feel healthy and whole

    About Column
    Column is the first collaborative public notice platform helping publishers, governments, and legal services work together to inform their communities. We are a remote-first public benefit corporation with annual in-person retreats. 

    To us, people are everything. Our current Columnists are wildly talented people from around the globe. We support and challenge each other. We address real problems that people face in their communities. We believe that we have the potential to be a generational company that will change the world as we know it. Will you join us?

  • 24 Days Ago

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Senior Software Engineer
  • Constellation Software, Inc.
  • New York, NY FULL_TIME
  • About the Role: At Constellation, we are building products and services that transform complex, multi-layered, time-consuming tasks into turn-key, intelligent, scalable systems. Our technology and dat...
  • Just Posted

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Software Engineer III
  • Column Software, PBC
  • New York, NY FULL_TIME
  • Column is looking to hire a Software Engineer III to lead high-impact technical projects. They will be responsible for executing against our product roadmap, leading large-scale architectural changes,...
  • 1 Day Ago

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Senior iOS Software Engineer
  • Perry Street Software
  • New York, NY FULL_TIME
  • We are hiring experienced mid/senior iOS developers to help us build the next-generation version of Scruff and Jack’d. We are a small, agile, nimble company, so the ability to make an impact is signif...
  • 8 Months Ago

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Associate Software Quality Engineer
  • Red Hat Software
  • New York, NY OTHER
  • About the job The Red Hat QE team craves people with a curious and innovative mindset, with diverse technical backgrounds. Automated testing, software development or devops, you can touch all of that ...
  • 18 Days Ago

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Senior Software Engineer-P-4 (REMOTE)
  • Software Resources, Inc.
  • Manhattan, NY FULL_TIME
  • Software Resources has an immediate job opportunity for a REMOTE Senior Software Engineer with a major entertainment company in New York City, NY. Local candidates preferred. Duration: 8 month(s) with...
  • 19 Days Ago

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Desktop Support Engineer
  • HCLTech
  • Durham, NC
  • Specialist Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected p...
  • 3/29/2024 12:00:00 AM

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Software Support Engineer
  • Horizon56
  • Houston, TX
  • Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
  • 3/29/2024 12:00:00 AM

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Software Support Engineer
  • Levitate
  • Raleigh, NC
  • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Prosum
  • Los Angeles, CA
  • Immediate need. This is a replacement role due to promotion. This is a non-exempt position with a salary range of $70k -...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Yoh, A Day & Zimmermann Company
  • Dallas, TX
  • Desktop Support Engineer 12 month contract to hire Dallas, TX (Onsite - CityPlace) The Desktop Support/Engineer will be ...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Wall Street Consulting Services LLC
  • Woburn, MA
  • · 3-4 years of experience in ITSD + Desktop support at customer site. · Provide hands and feet support to servers, netwo...
  • 3/28/2024 12:00:00 AM

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Software Support Engineer
  • Walsh Employment
  • Holmdel, NJ
  • Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis a...
  • 3/27/2024 12:00:00 AM

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Sr Software Support Engineer
  • District Partners
  • District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly...
  • 3/27/2024 12:00:00 AM

New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States. New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean. In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$73,664 to $98,641

Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019