Software Support Engineer jobs in North Carolina

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Senior Technical Support Engineer
  • Red Hat Software
  • Raleigh, NC OTHER
  • About the job

    The Red Hat OpenShift team is looking for an experienced, enterprise-level engineer with a background in OpenShift technologies to join us as a Senior Technical Support Engineer in North America.  In this role, you will provide technical support and sustaining engineering services to enterprise customers.  Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Senior Technical Support Engineer you’ll work closely with customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in software-defined storage technologies. Well-qualified, home-based applicants throughout the U.S. and Canada will be considered to work remotely where Red Hat is registered to do business.

    What you will do

    • Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams.
    • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;
    • Partner with Red Hat’s strategic cloud partners, like Microsoft, to jointly solve multi-vendor customer issues;
    • Constantly work on your troubleshooting skills and keep up with the latest technology trends 
    • Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction; 
    • Contribute to the global Red Hat’s knowledge management system;
    • Cooperate with your colleagues on different projects; be a respected member of the global team; 
    • Work with Red Hat’s ticketing systems and tools to directly assist Red Hat OpenShift Container Platform (RHOCP), Red Hat Ceph Storage (RHCS), and Red Hat OpenShift Data Foundations (RHODF) customers while collaborating with other Red Hat engineers and teams;
    • Be available to perform weekend and holiday shift duties on a rotational schedule;

    Contribute to the open source community and to the code of Red Hat offerings.

    What you will bring

    • Solid troubleshooting skills and passion for problem-solving and investigation; 
    • Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;
    • Excellent system administration skills and experience working in technical support or in customer-facing roles.
    • Strong knowledge of containers;
    • Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Openshift Container Storage; Openshift Data Foundations and Ansible are all strong pluses.
    • Knowledge of Software Defined Storage systems, specifically Ceph is a plus
    • Knowledge of Red Hat Openstack Platform is a plus;
    • Microsoft Azure knowledge is a plus;
    • Experience with other Software Defined Storage products such as Gluster, Nutanix, AOS, etc is a plus;
    • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;
    • Ability to work as part of a team; open-minded and collaborative approach;
    • Good communication skills and the ability to listen to customer issues;
    • Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;
    • Excellent verbal and written skills in English.

     

    The salary range for this position is $80,770 to $104,965. Actual offer will be based on your qualifications.

     

     

    #LI-LS2

  • 20 Days Ago

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Technical Support Engineer Intern
  • Red Hat Software
  • Raleigh, NC INTERN
  • About the job The Red Hat Experience Engineering (XE) team is looking for a Technical Support Engineer intern to join the team in Raleigh to support XE's mission to amplify the value of Red Hat soluti...
  • 23 Days Ago

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IT Support Engineer Intern
  • Red Hat Software
  • Raleigh, NC INTERN
  • About the job The Red Hat Information Technology (IT) Team is looking for a creative, passionate individual who is ready to join us as a Business Analyst and learn within an innovative and dynamic com...
  • 13 Days Ago

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IT Support Engineer
  • Red Hat Software
  • Raleigh, NC OTHER
  • About the job The Red Hat Information Technology (IT) team is looking for an IT Desktop Support Engineer to join us in Raleigh, North Carolina. In this role, you will oversee the provisioning and deli...
  • 16 Days Ago

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Senior Software Engineer - DataDirect
  • Progress Software
  • Morrisville, NC FULL_TIME
  • We're Progress - we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our ...
  • 15 Days Ago

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Technical Support Engineer - Red Hat Enterprise Linux for SAP Solutions
  • Red Hat Software
  • Raleigh, NC OTHER
  • About the job The Red Hat SAP Enhanced Support team is looking for an enterprise-level technical support engineer to join us in Raleigh, NC. In this role, you will be critical to the success of Red Ha...
  • 21 Days Ago

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Desktop Support Engineer
  • Wall Street Consulting Services LLC
  • Woburn, MA
  • · 3-4 years of experience in ITSD + Desktop support at customer site. · Provide hands and feet support to servers, netwo...
  • 3/28/2024 12:00:00 AM

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Software Support Engineer
  • Walsh Employment
  • Holmdel, NJ
  • Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis a...
  • 3/27/2024 12:00:00 AM

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Sr Software Support Engineer
  • District Partners
  • District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly...
  • 3/27/2024 12:00:00 AM

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Software Support Engineer, Telematics
  • Tranzeal Incorporated.
  • Requisition #:368110 Job Title: Software Support Engineer, Telematics Start Date: 01-29-2024 End Date: 07-29-2024 Locati...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • eTeam Inc.
  • East Peoria, IL
  • Background As a member of the End User Support team, the candidate will provide high quality support with very good cust...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • City of New York
  • New York, NY
  • Job Description THE OFFICE OF CHIEF MEDICAL EXAMINER The Office of Chief Medical Examiner investigates cases of persons ...
  • 3/27/2024 12:00:00 AM

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Software Support Engineer
  • Horizon56
  • Houston, TX
  • Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
  • 3/24/2024 12:00:00 AM

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Software Support Engineer
  • Levitate
  • Raleigh, NC
  • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
  • 3/24/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$66,271 to $88,741

Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019