Software Support Engineer jobs in Mississippi

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

I
Support Technician (fsd240223)
  • Ideal Software Systems, Inc.
  • Meridian, MS FULL_TIME
  • Do you have strong investigative skills? Are you committed to providing exceptional customer service? Looking for a career change?

    Ideal Software Systems is looking for a highly motivated individual to join our dynamic, growing team of Support Technicians. This candidate will play an integral role in the installation and support of hardware and software systems for the company’s Financial Services Division. As such we are looking for someone with high attention to detail, the ability to build positive relationships, and a strong passion to provide high-quality support to our many customers. 

    NOTE:  Please be sure to submit a professional cover letter for this position as a statement of your ability to create professional correspondence with a customer.  A synopsis of why you feel you are a perfect fit for this position is what we are looking for in your cover letter.

    Responsibilities:

    • Field incoming calls, emails, and live chats from clients to answer questions, resolve issues, troubleshoot problems, and research root causes for highly complex issues
    • Follow the issue from start to finish, including escalation to development when necessary
    • Perform root-cause analysis on issues and make recommendations for corrective actions
    • Track projects and tickets in an issue-tracking system
    • Install new systems and perform upgrades, both remotely over the phone and on-site
    • System preparation and testing
    • Software testing of new features and changes prior to release
    • Provide complete and timely feedback for all work, including but not limited to call logs, checklists, client correspondence, and escalation of any issue
    • Other responsibilities as assigned

    What We Need:

    • Basic knowledge of database structure, remote access (VPN), and networking, with the desire to increase this knowledge
    • Strong skills in Microsoft Office. (Excel, Word, Access, etc...)
    • Strong skills in Google Applications (Google Docs, Gmail, Calendar, etc...)
    • Knowledge and use of Microsoft Windows 7-11 OS, Microsoft Windows Server OS
    • Experience in a fast-moving environment
    • Strong communication skills
    • Strong time management, organization, and decision-making skills
    • Ability to systematically identify and solve sometimes obscure problems within a store-based commerce product in a client/server environment
    • Multi-Task multiple projects and make sure each project’s deadline is met
    • Documentation skills

     

    • AA degree or higher 

    OR

    • Minimum 2 years of technical and customer service experience (call center customer service experience, technical help desk, or desk-side support experience preferred)

     

    What We Would LIKE You To Have:

    • SQL experience is preferred but not required
    • Previous break-fix, IT, or network experience preferred but not required
    • A Certification preferred but not required
    • Knowledge of the Rent-to-Own Industry or Check Cashing industry
    • Bi-lingual in Spanish is a plus

    Compensation and Benefits:

    • Competitive base salary commensurate with track record and experience
    • Major medical, dental, vision, and life insurance
    • 401k plan (Partial Match)
    • Paid vacation and holidays
    • Personal days
    • Live and work in a great location

    About the Company:

    Ideal is a locally owned progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment, and financial markets.

    Ideal’s rapidly growing client base, aggressive product development path, and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities. Applicants with previous experience will be given priority.

     

  • 1 Month Ago

T
Software Engineer
  • tmc
  • Hattiesburg, MS OTHER
  • Overview Job Title: Software Engineer Company Overview Therapy Management Corporation (TMC) strives to be the preferred therapy provider and employer in all communities we serve. We make a positive di...
  • 1 Month Ago

M
Software Engineer - Medical Imaging
  • Medpace, Inc.
  • Lyon, MS OTHER
  • Job Summary Our imaging services are rapidly growing and we are currently seeking a full-time Software Engineer to join our team in Lyon developing applications for the analysis and quantification of ...
  • 20 Days Ago

R
Intermediate Software Engineer
  • Radiance Technologies, Inc.
  • Stennis Space Center, MS FULL_TIME
  • Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Gulf Coast area. Employee ownership, generous 401K and profit sharing, health/dental/life/v...
  • 1 Day Ago

S
Software Design Engineer
  • Stark Aerospace
  • Columbus, MS FULL_TIME
  • Classification: ExemptReports To: Vice-President, EngineeringJob Grade: 17 or 18 Pay Range: Based on Experience Duties/Responsibilities Design and development of software solutions that meet stringent...
  • 1 Day Ago

E
R&D Software Engineer C++
  • Exotec
  • Lyon, MS FULL_TIME
  • Chez Exotec, nous mettons l’excellence technologique au service de la redéfinition des relations entre humains et robots. A travers le monde, nos solutions révolutionnent la façon dont nos clients dél...
  • 9 Days Ago

W
Software Support Engineer
  • Walsh Employment
  • Holmdel, NJ
  • Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis a...
  • 3/27/2024 12:00:00 AM

D
Sr Software Support Engineer
  • District Partners
  • District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly...
  • 3/27/2024 12:00:00 AM

T
Software Support Engineer, Telematics
  • Tranzeal Incorporated.
  • Requisition #:368110 Job Title: Software Support Engineer, Telematics Start Date: 01-29-2024 End Date: 07-29-2024 Locati...
  • 3/27/2024 12:00:00 AM

E
Desktop Support Engineer
  • eTeam Inc.
  • East Peoria, IL
  • Background As a member of the End User Support team, the candidate will provide high quality support with very good cust...
  • 3/27/2024 12:00:00 AM

C
Desktop Support Engineer
  • City of New York
  • New York, NY
  • Job Description THE OFFICE OF CHIEF MEDICAL EXAMINER The Office of Chief Medical Examiner investigates cases of persons ...
  • 3/27/2024 12:00:00 AM

T
Desktop Support Engineer
  • Trick Dog Technology
  • Rolling Meadows, IL
  • Responsibilities: Serve as the initial contact for reporting of technical issues and answering questions regarding softw...
  • 3/27/2024 12:00:00 AM

H
Software Support Engineer
  • Horizon56
  • Houston, TX
  • Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
  • 3/24/2024 12:00:00 AM

L
Software Support Engineer
  • Levitate
  • Raleigh, NC
  • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
  • 3/24/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$61,563 to $82,437

Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019