Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
The Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Brazil . In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce information technology (IT) costs. You'll work as part of a team dedicated to resolving issues quickly and efficiently. You'll collaborate with our customers, top developers, and architects and assist our technical support engineers with complex and challenging issues. As a Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to work for one of the fastest-growing enterprise software and services companies and the leading provider of open source software and solutions.
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