Software Support Engineer jobs in Kentucky
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
- Red Hat Software
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Ashland, KY
OTHER
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About the job
The Red Hat Global Support Services team is looking for a highly skilled Principal Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Principal Technical Support Engineer, you will be responsible for performing advanced investigation and troubleshooting to resolve complex customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our system.
What you will do
- Provide world class technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Collaborate on customer cases with the intention of mentoring and coaching team members as well as exceeding customer expectations.
- Contribute to the global Red Hat knowledge management system while working on customer issues
- Contribute to the global initiatives within the organization that helps us drive the better customer experience.
What you will bring
- 10 years of Linux experience in the enterprise sector, with excellent administration skills
- Thorough knowledge of the Linux kernel, networking, and memory management
- Excellent troubleshooting skills, and a passion for problem solving and investigation
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
#LI-HC1
- 3 Days Ago
- Red Hat Software
-
Ashland, KY
OTHER
- About the job The Red Hat Experience Engineering (XE) team is looking for a Principal Software Maintenance Engineer to help lead a new team aimed at improving the long-term product experience of our R...
- 11 Days Ago
- Red Hat Software
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Ashland, KY
OTHER
- About the job The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Engineer to help lead a new team aimed at improving the long-term product experience ...
- 1 Month Ago
- Red Hat Software
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Ashland, KY
OTHER
- About the job The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Principal Software Maintenance Engineer to help lead a new team aimed at improving the long-term prod...
- 1 Month Ago
- Dexterity
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Louisville, KY
FULL_TIME
- About DexterityAt Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by e...
- 1 Month Ago
- Ideagen
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Junction, KY
OTHER
- About Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses c...
- 11 Days Ago
Software Support Engineer jobs at Popular Companies
- Prosum
-
Los Angeles, CA
- Immediate need. This is a replacement role due to promotion. This is a non-exempt position with a salary range of $70k -...
- 4/19/2024 12:00:00 AM
- Robert Half
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Southfield, MI
- We are seeking a highly skilled and motivated individual to join our team as a Yardi Software Support Specialist. The id...
- 4/18/2024 12:00:00 AM
- Horizon56
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Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/18/2024 12:00:00 AM
- Idaho State Job Bank
-
Boise, ID
- Enterprise Billing Software Support Engineer at Lumen in Boise, Idaho, United States Job Description About Lumen Lumen i...
- 4/18/2024 12:00:00 AM
- Raas Infotek
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Santa Clara, CA
- Hi, Hope you are doing well. I have an immediate requirement, please let me know if you are interested with this role. R...
- 4/18/2024 12:00:00 AM
- Hogarth Worldwide
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Miami, FL
- Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top...
- 4/18/2024 12:00:00 AM
- Horizon56
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Houston, TX
- Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
- 4/16/2024 12:00:00 AM
- NCR Atleos
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Atlanta, GA
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 4/16/2024 12:00:00 AM