Software Support Engineer jobs in Irving, TX

Role: Senior Engineer

Location: Dallas, TX

Interview: Phone/Skype

Job Type: Contract

PURPOSE OF THE JOB

We are seeking experienced Senior Engineers to join our software maintenance and support team. As a Senior Engineer, you will be responsible for providing maintenance and support for OSP 10 and Rel 7.7 software products. Your expertise in Corgi, Pacemaker for RHEL HA, Python, git, ansible, and Jenkins/Groovy will be crucial in ensuring the stability and reliability of our software offerings. You will work closely with a team of engineers, reviewing published vulnerabilities, and providing support to customers who are using previous versions of our software products.

Performs research, design, implementation and support tasks as a member of Capgemini team. Works in accordance with project guidelines, quality standards and code conventions.

MAIN TASKS AND RESPONSIBILITIES

Provide maintenance and support for OSP 10 and Rel 7.7 software products

Review and address published vulnerabilities, ensuring the software remains secure and resilient

Collaborate with a team of engineers to troubleshoot and resolve customer issues

Assist in backporting critical CVEs (Common Vulnerabilities and Exposures) to maintain software security

Work closely with kernel developers to address software issues and optimize performance

Maintain a thorough understanding of the software products and their functionality

Collaborate with internal teams to develop and implement software patches and updates

Contribute to the improvement of software maintenance processes and procedures

Stay up to date with industry trends and advancements to provide proactive support and recommendations

Ensures that assigned area/areas are delivered within set deadlines and required quality objectives.

Provides estimations, agrees task duration with the manager and contributes to project plan of assigned area.

Analyzes scope of alternative solutions and makes decision about area implementation based on his/her experience and technical expertise.

Reports about area readiness/quality, and raises red flags in crisis situations which are beyond his/her AOR.

Initiates and conducts code reviews, creates code standards, conventions and guidelines.

Collaborates with other teams.

Must have:

5-8 years of experience as a Senior Engineer in software maintenance and support

Experience in administration of Red Hat Enterprise Linux/ CentOS

Experience in Information security:

Experience in PCI compliance process, strong understanding of procedures and requirements

Experience in web security patching

Experience in delivering vulnerability fixes to production environments

Experience with internal security audits, external penetration tests and internal scans

Experience in firewall security configuration, network separation, per-need based access, application level access restriction

Experience in administration of MySQL databases replication, clones, backups, clusters

Good understanding of network gear CISCO switches/routers/load balancers, web servers (apache and nginx); firewalls (pfsense); VPN

Ability to manage, operate, and monitor Java based stand-alone and Tomcat based applications.

Ability to support production level MySQL databases.

Good understanding and experience with Apache web server and NGINX web server

Experience in working and deploying to AWS cloud environments such as EC2, Elastic Beanstalk, Elastic Cache, S3, CloudFront, WAF, RDS.

Good scripting abilities (bash, perl) and usage of automation tools like Puppet and Chef.

Ability to plan, implement, test and troubleshoot system software

Strong communication(oral & written) and interpersonal skills

Would be a plus:

Experience with containerization and virtualization technologies such as Docker, Kubernetes, and VMware is a plus.