Software Support Engineer jobs in Holyoke, MA

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Cloud Support Engineer - Telecom PaaS
  • Red Hat Software
  • Springfield, MA OTHER
  • About the job

    The Red Hat Telecom, Media and Entertainment (TME) support engineering group is adding a Cloud Support Engineer with a strong background in Platform as a Service technologies to support Nokia CloudBand Infrastructure Software (CBIS) and Nokia Container Services (NCS). Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently. As a Cloud Support Engineer, you will be challenged in providing high-level support to telecom operators to help maximize up-time. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities in the cloud. Work location is flexible, Red Hat has offices across the U.S. and well-qualified, home-based engineers in the U.S. and Canada will also be considered to work remotely.

    What you will do

    • Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools
    • Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues
    • Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
    • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
    • Ability to multitask, prioritize, and work under pressure
    • Outstanding troubleshooting skills and passion for problem solving and investigation
    • Capability to front-ending the customer and internal stakeholders at the senior management level
    • Document diagnostic steps and create reusable solutions for future incidents
    • Ability to work as part of a team and focus on customers and solving their issues
    • Be available to perform weekend shift duties on a rotational schedule when needed
    • Contribute to regional or global initiatives or projects
    • Fish-bone analysis for high impact service interruptions

    What you will bring

    • 5 years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service
    • 5 years of experience working with Linux or Unix operating systems
    • Experience deploying in the data center, including upgrades, updates and disaster recovery
    • Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them
    • In-depth understanding of cloud technologies, telecom ecosystem, OpenStack architecture and components
    • Experience in telco cloud, including NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SR-IOV, OVS-DPDK, etc.
    • Experience with performance and monitoring tools like Zabbix and Ceilometer,
    • Experience with Elasticsearch, Fluentd, and Kibana (EFK) and Elasticsearch, Logstash, and Kibana (ELK)
    • Experience with Ceph storage and virtualization
    • Hands-on experience with Python and scripting languages, like Perl and bash
    • Strong networking knowledge; networking security is a plus

    #LI-REMOTE

    #LI-JR1

  • 18 Days Ago

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Cloud Engineer
  • Red Hat Software
  • Springfield, MA OTHER
  • About the job The Red Hat Telecom, Media and Entertainment (TME) group is seeking a Cloud Engineer with a strong background in Platform as a Service (PaaS) technologies to join our Cloud Delivery team...
  • 18 Days Ago

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Software Engineer
  • SPS COMMERCE
  • Leverett, MA OTHER
  • Description Job Summary: The Software Engineer will design, develop, document, test, deploy, and debug new and existing software. This role will create, implement, integrate, and maintain software and...
  • 23 Days Ago

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Staff Software Engineer
  • SPS COMMERCE
  • Leverett, MA OTHER
  • Description Job Summary: The Staff Software Engineer role is a highly experienced software engineer who acts as a deep subject matter expert in technical areas and within mission critical software dom...
  • 21 Days Ago

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Sr. Software Engineer - ELS
  • Blackhawk Network
  • San Salvador, MA FULL_TIME
  • About Blackhawk Network Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transfo...
  • 25 Days Ago

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Senior Software Engineer
  • SPS COMMERCE
  • Leverett, MA OTHER
  • Description Job Summary: The Sr. Software Engineer designs, develops, documents, tests and debugs existing and new software for our internal and external customers. This position will serve as a techn...
  • 25 Days Ago

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0 Software Support Engineer jobs found in Holyoke, MA area

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Desktop Technician
  • Select Source International
  • Windsor Locks, CT
  • Job Description Job Description Job Title: Desktop Support Technician (Field Technician) Location: Windsor Locks, CT USA...
  • 3/29/2024 12:00:00 AM

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Computer Technician (Field Technician)
  • Select Source International
  • Windsor Locks, CT
  • Job Description Job Description Job Title: Desktop Support Technician (Field Technician) Location: King of Prussia, PA D...
  • 3/29/2024 12:00:00 AM

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IT Customer Support Tech
  • F2Onsite
  • Farmington, CT
  • Job Description Job Description Our client has an immediate requirement for an onsite Desktop/End User Support Tech for ...
  • 3/29/2024 12:00:00 AM

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Network Support Specialist
  • PRI Technology
  • East Hartford, CT
  • Job Description Job Description I have a long term contract opportunity for an Network Support Specialist to join the te...
  • 3/29/2024 12:00:00 AM

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Senior IT Support Specialist
  • PRI Technology
  • East Hartford, CT
  • Job Description Job Description I have a long term contract opportunity for a Senior IT Support Specialist to join the t...
  • 3/29/2024 12:00:00 AM

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Desktop Support Level II
  • Tyto Athene, LLC
  • Chicopee, MA
  • Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year ...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • Eteam
  • Farmington, CT
  • Position: Desktop Support Tech Location: 1 Carrier Place, Farmington, CT, 06032 (Onsite) Duration: 6 Month contract to h...
  • 3/28/2024 12:00:00 AM

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Desktop Support Technician
  • eTeam
  • Farmington, CT
  • Position: Desktop Support Tech Location: 1 Carrier Place, Farmington, CT, 06032 (Onsite) Duration: 6 Month contract to h...
  • 3/25/2024 12:00:00 AM

Media related to Maps of Holyoke, Massachusetts at Wikimedia Commons Holyoke is located at 42°12′11″N 72°37′26″W / 42.20306°N 72.62389°W / 42.20306; -72.62389 (42.203191, -72.623969). According to the United States Census Bureau, the city has a total area of 22.8 square miles (59 km2), of which 21.3 square miles (55 km2) is land and 1.5 square miles (3.9 km2) (6.70%) is water. The city is bordered by Southampton and Westfield to the west, Easthampton to the north, Hadley, South Hadley and Chicopee as river borders to the east, and West Springfield to the south. Holyoke is the location of Ea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$72,121 to $96,575
Holyoke, Massachusetts area prices
were up 1.6% from a year ago

Software Support Engineer in Grand Forks, ND
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Software Support Engineer in Waco, TX
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