Software Support Engineer jobs in Decatur, IL
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Grain Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
-
Position Summary
- Full Time, salaried position
- Use problem solving skills to research and assist customers and SSI staff
- Learn the integral operations of the Agvance Grain suite of products
- Train customers – a key element in providing a superior customer experience
- Analyze business processes, reports and information
- Participate in a variety of tasks including program testing and project assignments
Job Responsibilities- New Customer Support Advisors participate in several months of training before taking customer inquiries on their own
- After initial training, stay informed of changes by reviewing documentation
- Investigate unfamiliar features of Agvance Grain
- Respond to customer inquiries related to various areas of Agvance Grain
- Log the resolution in customer tracking software with enough detail to be meaningful to others.
- Log time associated with the inquiry in a timely manner
- Customer inquiries can vary in difficulty and sometimes require research and testing of the functionality of Agvance
- Review of regulations regarding governing activities in the customer’s region of the county is sometimes necessary
- User training is a key element in providing a superior customer experience. Training may occur in our SSI training facility, at the customer site or remotely via the Internet.
- Escalate calls to appropriate resources as needed
- Senior members of this staff serve as mentors and high-level resource to less experienced team members.
- Learn the integral operation of the Agvance modules/features
Experience / Skills Required- Committed to providing an excellent customer experience
- Strong organizational and time management skills
- Ability to multitask and prioritize work
- Excellent communication skills (written, verbal and listening)
- Gather and analyze information skillfully
- Demonstrate accuracy and thoroughness
- Works well in a team environment
- Self-motivated
- General business acumen
- 15 Days Ago
Accounting Support Specialist
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Position Summary Use problem solving skills to research and assist customers and SSI staffLearn the integral operations of the Agvance suite of productsTrain customers – a key element in providing a s...
- 19 Days Ago
IT Support Specialist
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Position Summary The Information Systems support staff at SSI has a diverse mixture of educational and work experience backgrounds that allow us to support the internal IS needs of our company, respon...
- 20 Days Ago
Accounting Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Always looking forward, Software Solutions Integrated, LLC builds on a tradition of product innovation, customer service and industry recognition. Using modern technology and a user centered design we...
- 6 Days Ago
Accounting Customer Support Advisor
- Software Solutions Integrated, LLC
-
Shelbyville, IL
FULL_TIME
- Always looking forward, Software Solutions Integrated, LLC builds on a tradition of product innovation, customer service and industry recognition. Using modern technology and a user centered design we...
- 6 Days Ago
Software Engineer
- Knapheide Manufacturing
-
Quincy, IL
FULL_TIME
- The Knapheide Manufacturing Company has an immediate opening for a full-stack Software Engineer to join the team. This position will develop full featured software, primarily utilizing PHP and JavaScr...
- 8 Days Ago
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0 Software Support Engineer jobs found in Decatur, IL area
FTTH (Fiber to the Home) Network Designer
- Blue Signal Search
-
Decatur, IL
- Our client is a leader in the fiber-optic and hosted voice services industry with over 15 years of history providing fir...
- 4/25/2024 12:00:00 AM
IT Administrator
- International Control Services, Inc.
-
Decatur, IL
- Job Description Job Description Salary: Job description Job Description: We are seeking a skilled IT Administrator to jo...
- 4/25/2024 12:00:00 AM
Technical Writer
- International Control Services, Inc.
-
Decatur, IL
- Job Description Job Description Salary: POSITION SUMMARY Develop and maintain process documentation for the manufacture ...
- 4/25/2024 12:00:00 AM
Graphics Software Engineer, Rendering - Reality Labs
- Meta
-
Springfield, IL
- Summary: Reality Labs at Meta is building products that make it easier for people to connect with the ones they love mos...
- 4/24/2024 12:00:00 AM
Senior Business Intelligence Engineer
- Centerwell
-
Springfield, IL
- Centerwell Senior Business Intelligence Engineer Springfield , Illinois Apply Now Become a part of our caring community ...
- 4/24/2024 12:00:00 AM
Machine Learning Engineer
- General Motors
-
Springfield, IL
- Job DescriptionThis role is based remotely but if you live within a 50-mile radius of Warren, MI, or Austin, TX, you are...
- 4/24/2024 12:00:00 AM
Network Engineer III, Operational Technology (OT) - Decatur, IL
- VetJobs
-
Decatur, IL
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/21/2024 12:00:00 AM
Senior Applications Engineer, Finance
- Softworld A Kelly Company
-
Atlanta, IL
- Job Title Senior Applications Engineer, Finance Location: Its hybrid - Atlanta, GA (LOS ANGELES, Century City, Costa Mes...
- 4/21/2024 12:00:00 AM
About Decatur, Illinois
Decatur /dəˈkeɪtər/ is the largest city and the county seat of Macon County in the U.S. state of Illinois, with a population of 76,122 as of the 2010 Census. The city was founded in 1829 and is situated along the Sangamon River and Lake Decatur in Central Illinois. In 2017, the city's estimated population was 72,174.
The city is home of private Millikin University and public Richland Community College. Decatur has vast industrial and agricultural processing production, including the North American headquarters of agricultural conglomerate Archer Daniels Midland, international agribusiness Tate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$66,582 to $89,136
Decatur, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020