Software Support Engineer jobs in Clackamas, OR
Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Software Support Engineer jobs
Clinical Software Support Analyst
- Axis Clinical Software
-
Portland, OR
FULL_TIME
-
Hospitals, Physicians and Quality Improvement professionals rely on our clinical outcomes management software to
monitor and improve outcomes and quality of care. Our solutions address clinical quality and performance
improvement, as well as national reporting for hospitals and hospital systems. Our mission: “To improve outcomes and
the quality of care through innovative software, making clinical data meaningful and actionable.”
Position Overview
We are seeking a Software Support Technician to join our team supporting clinical and technical staff in the use and
success of our software. Candidates will be trained on our software applications and support technology to help our
customers with using our software, troubleshooting, training inquiries, software installation and updates.
Responsibilities will include responding to customer support calls and emails, analyzing issues and assisting with
software delivery and installation.
Essential Job Functions:
- Provide clear and accurate telephone and email support in a timely and professional manner.
- Carefully document software issues, defects, service requests, actions performed and resolutions in our Help
- Analyze error messages and troubleshoot software problems as reported by customers.
- Follow up on open issues in a timely manner consistent with established SLAs.
- Assist with software installation and upgrades.
- Perform technical implementation and project assignments.
- Provide unit testing of software patch files.
- Perform other tasks as assigned by management.
- Be punctual, reliable, self-motivated, and courteous.
- Minimum of 5 years’ experience delivering end user software support.
- Must possess excellent oral and written communication skills.
- Knowledge of Windows Server OS, virtual servers, cloud and windows-based systems is desired.
- Experience with remote access tools such as VPN, CITRIX SSL, RDP, VNC and WebEx is highly desirable.
- Knowledge of system integration, interoperability, and system interfaces.
- Experience with help desk ticketing and resolution software.
- Experience with health care and/or database software is highly desirable.
- Associate or bachelor’s degree in a computer related field.
- This is a non-exempt position.
- Hours are Monday - Friday, 7:00 - 4:00 with one hour for lunch from 11:00 - 12:00.
- Occasionally, an alternate shift from 8:00 - 5:00 is required.
- Work is remotely or in our office.
- Competitive salary
- Company paid comprehensive Health, Dental and Vision Insurance
- Paid time off plus paid holidays
- We promote a work/life balance with a positive working environment
- Simplified Employee Pension (SEP) Plan with a Flexible Spending Account (tax advantaged financial account)
- 7 Days Ago
Manager IV, Software (Technical) Support Engineer - (M4)
- Applied Materials, Inc
-
Hillsboro, OR
FULL_TIME
- Key Responsibilities Ensures that warranty costs incurred by Applied Materials meet the business unit's goals, via resolution of equipment problems encountered and elimination of recurring problems. L...
- 1 Month Ago
Software Engineer
- Niobium
-
Portland, OR
FULL_TIME
- Software Engineer At Niobium Microsystems, we develop high performance microelectronic products to enable the secure collection, processing, and distribution of critical data. We are a trusted partner...
- 1 Month Ago
Software Engineer
- Schoolhouse
-
Portland, OR
FULL_TIME
- Job DetailsJob Location Schoolhouse Electric Corporate - Portland, ORPosition Type Full Time Job Shift Day Job Description At Schoolhouse we're designers, makers, and creative thinkers, and since ...
- 21 Days Ago
Software Engineer
- ACBJ
-
Portland, OR
FULL_TIME
- Develop web-based applications, products and features.
- 23 Days Ago
Software Engineer
- Warner Music Inc.
-
Vancouver, WA
FULL_TIME
- At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that e...
- 1 Month Ago
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0 Software Support Engineer jobs found in Clackamas, OR area
Senior Desktop Support Technician -Direct Hire
- F2Onsite
-
Portland, OR
- Job Description Job Description Direct Hire - Sr. Desktop Support Technician - Portland, OR Monday-Friday – 40 hours per...
- 4/19/2024 12:00:00 AM
Desktop Support Specialist_ Gresham, OR
- Hcltech
-
Gresham, OR
- Requirements Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of expe...
- 4/18/2024 12:00:00 AM
Desktop Support
- Wipro
-
Hillsboro, OR
- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on bu...
- 4/17/2024 12:00:00 AM
Desktop Technician
- Intelliswift Software
-
Hillsboro, OR
- Job Title: Desktop Technician Duration: 8+ Months Location: Hillsboro, OR 97124 Intelliswift Software Inc. conceptualize...
- 4/17/2024 12:00:00 AM
Desktop Support
- Wipro
-
Hillsboro, OR
- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on bu...
- 4/16/2024 12:00:00 AM
Desktop Support Specialist_ Gresham, OR
- HCLTech
-
Gresham, OR
- Requirements Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of expe...
- 4/15/2024 12:00:00 AM
Desktop Technician
- Intelliswift Software
-
Hillsboro, OR
- Job Title: Desktop Technician Duration: 8+ Months Location: Hillsboro, OR 97124 Intelliswift Software Inc. conceptualize...
- 4/15/2024 12:00:00 AM
Team Lead - IT Support
- Ovation Workplace Services Inc.
-
Portland, OR
- Job Description Job Description Client needs a senior resource with operations Lead capabilities with excellent skills i...
- 4/15/2024 12:00:00 AM
About Clackamas, Oregon
Clackamas is an unincorporated community and former census-designated place (CDP) in Clackamas County, Oregon, United States and is a suburb of Portland. The population was approximately seven thousand in 2010.
Clackamas is home to Camp Withycombe, which is a military base, and to a branch of the Kaiser Permanente Hospital.
Clackamas is part of the Portland Metropolitan Area and lies approximately 10 miles (16 km) southeast of downtown Portland and to the east of Interstate 205 along Oregon Routes 212 and 224 and to the north of the Clackamas River.
According to the United States Census Bureau...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$71,831 to $96,163
Clackamas, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Software Support Engineer do?
Software Support Engineer in Grand Forks, ND
The ability to understand how the end to end solution works, including hardware, software, and networking is needed.
December 22, 2019
Software Support Engineer in Lexington, KY
As our Software Support Engineer you collaborate on projects to renew and improve the ATM Software that we developed in-house.
February 07, 2020
Software Support Engineer in Waco, TX
The Engineer Support Services Analyst provides software, data, and digital workflow solutions to the OneSubsea Engineering organization.
January 26, 2020