Software Support Engineer jobs in California

Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Senior Customer Tech Support Engineer
  • Axway Software SA
  • Vista, CA FULL_TIME
  • Overview

    In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation.  We are looking for our new Customer Support Engineer to join Axway's family.  Are you ready? Join us now!!!

     

    Together we can.  Together we will.  Axway is an enterprise integration company that's been around for over 20 years to digitally transform enterprises of all sizes - more than 11,000 in 100 countries at last count.  Axway revitalizes heritage IT infrastructures to enable brilliant digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.

     

    You'll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet.  And you'll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you're not alone on your journey, and that every day, you've taken one more step forward.  With Axway, you'll go far because we're better together.  Learn more: www.axway.com.

     

    Axway is looking for a Technical Support engineer for its entity ITOM (IT Operations Management), to work on Automator.

     

    Responsibilities

    • Consider issues supplied by Customers
    • Analyse symptoms to find out a root cause
    • Reproduce issues
    • Suggest solutions that can match with constraints of Production
    • Manage the communication with R&D on identified issues
    • Manage follow up of Customer cases
    • Participate in development of the Customer satisfaction

     

    Qualifications

    Candidate will have to :

    • Consider issues supplied by Customers
    • Analyse symptoms to find out a root cause
    • Reproduce issues
    • Suggest solutions that can match with constraints of Production
    • Manage the communication with R&D on identified issues
    • Manage follow up of Customer cases

     

    Skills:

     

    • Good level in spoken English and French
    • Excellent customer service skills
    • Effective problem-solving skills
    • Ability to work effectively in a dynamic, virtual environment
    • Self-starting and self-motivated with a high level of initiative
    • High level of ownership and accountability.

    Key technical competences:

     

    • College Degree in Computer Science or Information Systems or equivalent work experience
    • 2 year experience in Computer Science
    • Cross platform knowledge of Unix, Linux, and Windows
    • Knowledge regarding network connectivity and communication protocols
    • Knowledge regarding Python and API code development
    • Knowledge on SQL Database would be an advantage
    • Previous IT experience on a scheduler product would be an advantage
    • Previous Technical Support experience in a multinational environment is appreciated

    Position open to disabled candidates.

     

    #LI-AM1

  • 20 Days Ago

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Software Support Specialist
  • Software Pursuits
  • San Mateo, CA FULL_TIME
  • Software Pursuits is solving complex data availability and collaboration problems with innovative file transfer software solutions. We are looking for a Software Support Specialist to help guide our c...
  • 11 Days Ago

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Software Systems Engineer
  • CI Software
  • Pasadena, CA CONTRACTOR,FULL_TIME
  • TS/SCI REQUIRED: Software Systems Engineer LONG TERM FULL TIME Contract (3 years) ONSITE in Pasadena, CA ... Work Location: This position is required to work on-site, at the customer location in Pasad...
  • 7 Days Ago

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Data System Software Engineer
  • CI Software
  • Pasadena, CA FULL_TIME
  • Top Secret / SCI Clearance Required ONSITE in Pasadena, CA Full time / Long Term (3 years) Contract ... This position will work on-site in Pasadena, it will also require travel to customer sites on a ...
  • 7 Days Ago

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Software Engineer - Python
  • Selector Software
  • Santa Clara, CA FULL_TIME
  • About Us Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insight...
  • 17 Days Ago

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Software Support Engineer
  • Walsh Employment
  • Holmdel, NJ
  • Voted by employees as a Top Place to Work, our client’s patented software platform provides early detection, diagnosis a...
  • 3/27/2024 12:00:00 AM

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Sr Software Support Engineer
  • District Partners
  • District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly...
  • 3/27/2024 12:00:00 AM

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Software Support Engineer, Telematics
  • Tranzeal Incorporated.
  • Requisition #:368110 Job Title: Software Support Engineer, Telematics Start Date: 01-29-2024 End Date: 07-29-2024 Locati...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • eTeam Inc.
  • East Peoria, IL
  • Background As a member of the End User Support team, the candidate will provide high quality support with very good cust...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • City of New York
  • New York, NY
  • Job Description THE OFFICE OF CHIEF MEDICAL EXAMINER The Office of Chief Medical Examiner investigates cases of persons ...
  • 3/27/2024 12:00:00 AM

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Desktop Support Engineer
  • Trick Dog Technology
  • Rolling Meadows, IL
  • Responsibilities: Serve as the initial contact for reporting of technical issues and answering questions regarding softw...
  • 3/27/2024 12:00:00 AM

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Software Support Engineer
  • Horizon56
  • Houston, TX
  • Job role overview Are you an expert in providing Level 1-2 technical and operational support to users? Are you service-m...
  • 3/24/2024 12:00:00 AM

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Software Support Engineer
  • Levitate
  • Raleigh, NC
  • Job Type Full-time Description Levitate's employees share a very important mission and goal: helping small businesses gr...
  • 3/24/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Engineer jobs
$76,143 to $101,960

Software Support Engineer in Cincinnati, OH
This role is responsible for production support development of consumer facing digital banking applications in a fast paced agile environment.
January 21, 2020
Software Support Engineer in Racine, WI
Software developers are in charge of the entire development process for a software program.
December 07, 2019
Software Support Engineer in Huntington, WV
Primarily responsible for providing world class technical support to Blue Prism customers and partners, and will be reporting to the Customer Support Manager.
December 11, 2019