Software Quality Assurance Supervisor jobs in Miami, FL

Luxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 10 years of experience, we are passionate about all things travel and hospitality.

The Quality Assurance position assisting the Director of Operations must be detail-oriented and possess excellent multi-tasking, communication, and problem-solving skills. The ability to pivot and prioritize in a high-energy, ever-changing atmosphere is a necessity.

• Daily data entry of open work orders in the database.
• Type accurately, prepare and maintain accounting documents and records.
• Record day-to-day financial transactions and complete the posting process.
• Record handymen labor, expenses, and receipts into the billing database.
• Pay vendor invoices, mark accordingly and enter as Bill in the database.
• Reconcile Owner maintenance expenses to ensure accurate monthly statements.
• Provide accounting and clerical support to the accounting department.
• Compile/verify accuracy and sort information according to priorities to prepare maintenance schedule.
• Prepare estimates to inquiring customers timely manner.
• Keep inventory of materials/supplies and place corresponding orders, as necessary.
• Inspect maintenance repairs done by personnel to ensure work is up to par.
• Data entry of Unit Inspection Reports into database provided by Property Management.
• Collaborate and support cross-functional teams with diverse tasks as assigned.
• Assist Property Management with purchases and returns for Residences / Owners.
• Answer, screen, and forward incoming phone calls.
• Keep information confidential.
• And any other duties needed to help fulfill our Mission and abide by our Organization’s Values.

• 
  Scheduling: Create daily assignments for Housekeeping (HK) and Inspectors.

Daily Tasks:

• Morning meeting with Property Management Inspectors, Maintenance Manager and Guest Relations Supervisor.
• Assign work orders for Housekeeping and Inspectors in Track.
• Review Teams chats and WhatsApp chats for any last-minute reservations or guests housekeeping and/or special requests.
• Coordinate and schedule the above with corresponding Housekeeper or Runner.

• Reports: Generate daily reports to ensure timely task completion and prevent last-minute issues.

Daily Planner for the Weekly Schedule:

• Run check-in and Check-out report.
• Fill out daily planner sheets accordingly for Housekeepers and Inspectors.
• Add notes for all owner arrivals and special requests.
• Send schedule for next day on WhatsApp.

• Ticket Management: Review and manage Worker Orders in Track.

• Work orders – Review and assess the pictures by inspectors and ask questions for clarification if necessary.
• Double check all work orders have pictures (add, combine, cancel duplicates).
• Create action plan – research and order necessary items per work order.
• Update progress in work orders by checking off tasks accordingly.

• Team Management

• Communication: Field multiple calls from Inspectors, addressing their inquiries and concerns.
• Follow up with Housekeeping and Runners to ensure their job duties are being fulfilled.
• Troubleshooting: Provide support and troubleshoot issues with inspectors as they arise.

• Training: Conduct training sessions for both Housekeeping and Inspectors

• Follow-up with Inspectors: Regularly check in with Inspectors regarding pending tickets and tasks.

• Luxury Standard Quality Control

• Property Preparation: Ensure apartments are properly prepared for photoshoots.
• Annual Inspections: Coordinate and conduct annual inspections.
• Annual Inspection Updates: Update documentation and records related to annual inspections.
• Track Management: Oversee and progress the housekeeping building in the tracking system.
• Contractor Coordination: Coordinate appointments with contractors for various tasks.

• A minimum of 3 years of work experience in a similar role.
• Luxury Hotel and property management maintenance experience is a plus.
• Extensive experience with data entry, record keeping, and computer operation.
• English and Spanish language preferred
• Type accurately, prepare and maintain accounting documents and records.
• Proficiency in Microsoft Office (OneDrive, SharePoint, Teams, Excel, etc)
• Experience using office equipment, like printer and scanner (Scan documents and print files, when needed).
• Excellent communication skills, both verbal and written.
• Attention to detail and accuracy of work.
• Familiarity with administrative duties.
• Proven data entry work experience, as a Data entry operator or Office clerk.
• Excellent knowledge of correct spelling, grammar, and punctuation.
• Organization skills, with an ability to stay focused on assigned tasks.
• Typing speed and accuracy.