Software Quality Assurance Director directs and oversees the implementation of policies and procedures for the software quality assurance function. Evaluates and monitors tools, methodologies, and automation to ensure effective testing and identification of defects. Being a Software Quality Assurance Director oversees user acceptance, alpha, and beta testing efforts. Requires a bachelor's degree. Additionally, Software Quality Assurance Director reports to top management. The Software Quality Assurance Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Software Quality Assurance Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Title : Executive Director of Quality Assurance
Annual Salary : $140,000 - $160,000
Job Status : Full Time
Work Base : Chino Hills, CA
Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. Through working partnerships and integrated care coordination, we aim to enrich the lives of the individuals we support.
Across Redwood Family Care Network, our employees are sharing their passion to make a positive impact in the lives of others. We are looking for individuals who share our mission and values.
JOB SUMMARY:
The Executive Director of Quality Assurance is responsible for the development and execution of Redwood Family Care Network’s (the “Company”) and department specific strategic plan to deliver world class services and supports to individuals we support. Reporting directly to the Chief Operating Officer, the Executive Director is responsible for the evaluation, oversight and follow-up of program quality and effectiveness for all existing Company programs across multiple states. Supervising a team of Quality Assurance Specialists, the Executive Director ensures all programs demonstrate and exceed minimum compliance with applicable state law, federal law and applicable regulations while ensuring the Company is operating from a “Person-Centered” approach for the individuals we serve.
This position is also responsible for leading and monitoring initiatives related to HCBS Final Rule Compliance as well as Person-Centered Thinking (“PCT”) practices. The Executive Director is responsible for compiling, analyzing and reporting value-based outcomes across the agency and partnering with operations in the application of data to drive quality improvement initiatives and is relied upon to provide strategic recommendations and advice on ways to improve the quality of services the Company provides. The Executive Director is responsible for leading and tracking new program development and updating and amending program designs as needed. The Executive Director externally partners with regulatory agencies and participates in advocacy as it pertains to service delivery.
Knowledge, Skills and Abilities:
Knowledge Required: Comprehensive knowledge of state law, federal laws and applicable state regulations and laws in California Washington, Arizona, and Nevada and ability to gain such knowledge of additional states’ requirements as the Company expands. Comprehensive knowledge of additional states in addition to California, Washington, Arizona, and Nevada is preferred. Demonstrated experience leveraging technology to track and report Key Quality Indicators, Value Based Outcomes, and trends. The ability to drive proactive quality strategic initiatives balanced with thorough incident response and follow up. Thorough knowledge of the variety of services available to support all members of the Company.
Understanding of and ability to coach/mentor program leaders as it relates to Person Centered Planning (PCP), PCT service delivery and on-going program effectiveness.
Working knowledge of developmental disabilities, mental health diagnoses, forensic and substance abuse involvement.
Skills & Abilities Required:
Essential Functions:
Education and Experience:
Minimum Education: Bachelor’s degree in psychology, sociology and/or related field (master’s degree or other additional certifications preferred).
Minimum Experience:
Physical and Other Requirements:
Benefits:
Work Remotely: NO
Please visit our website for more information: www.redwoodfcn,com
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