Soft Count Supervisor - Casino jobs in Vancouver, WA

Role - Customer Engineer

Client - Maintech Corp

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

Responsibilities

• Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
• Maintains inventory and documentation of activity
• Creates own service tickets, updates, and closes
• Communicates before and after repair work windows via ticket and email to client
• Break/Fix

Qualifications

• Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
• Strong problem solving and self-management skills with attention to detail
• Ability to prioritize tasks and effectively communicate verbally and in writing
• 5 years’ experience servicing hardware as specified or utilized in customer environment
• Familiarity with ticket-tracking software (ServiceNow preferred)

Job Type: Full-time

Salary: $62,000.00 - $65,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Breakfix: 1 year (Preferred)
• Data center: 1 year (Preferred)
• servers: 1 year (Preferred)

Work Location: In person