Soft Count Supervisor - Casino jobs in Louisville, KY

BIG BENEFITS OF WORKING AT THE MINT:

• Wage: $21.00
• Weekly Pay
• Up to $2,000 in bonuses in your first year
• Competitive Health, Dental and Medical Benefits
• Fully paid Company Life Insurance
• 401K with Company Match
• FSA/HSA
• We have BIG FUN!

JOB RESPONSIBILITIES:

• Consistently communicates operational information with the Cage Manager or above, other departmental staff, supervisors, and managers.
• Ensures all cash drop boxes and voucher cassettes are collected and counted according to the correct operational procedures.
• Observes and reports the performance of the Count Team to the Cage Manager or above.
• Verifies the accuracy of all Money Room equipment and ensures all necessary materials are in place.
• Determines the order the cash drop boxes, and voucher cassettes will be opened and counted.
• Responsible for obtaining the access card and the keys of the corresponding count area.
• Authorizes all entries and exits to the Money Room upon Surveillance confirmation.
• Controls and oversees the transportation of all money and paperwork within the Money Room.
• Oversees all emergency related procedures and implements if needed.
• Prepares and signs any incident or discrepancy report related to the count or collection.
• Checks all Money Room paperwork for accuracy and signs upon confirmation.
• Reports any equipment malfunctions for further maintenance, while continuing to assist guests in the event of a minor malfunction of a terminal.
• Refers any major equipment malfunctions to the Cage Manager or above in a timely manner.
• Authorizes the transfer of cash to the safe area.
• Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• Maintains professionalism and a friendly and approachable demeanor throughout the workday.
• Assists with training/mentoring of new Team Members as requested.
• Maintains all appearance standards in accordance with established uniform and appearance guidelines.
• Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.

EDUCATION AND EXPERIENCE:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• One year of previous experience working in high volume, fast-paced Money room environment preferred.
• Must pass all required pre-screening and background checks.
• Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
• Must be able to obtain and maintain a valid Kentucky gaming/racing license.

The Mint Gaming Hall is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.