Social Media Analyst, Sr. jobs in Plano, TX

Social Factor has an exciting opportunity available for a full-time Team Lead on our Social Care team. The Team Lead is to be the “right hand” of the Social Care Manager, being able to bridge the gap of being “in the weeds” but also “behind the curtain.” They will ensure that daily moderation and client promises are fulfilled, while also owning the managerial side of time-tracking/employee growth and scheduling considerations for the Community Moderator/Lead Community Moderator level. They will coach and mentor the Lead Community Moderator level to grow them into Team Leads of the future. They may be flexed into client-facing situations as needed, based on their ownership of the client’s workflow itself.

Qualifications:

• Experience leading teams, confidently handles performance & growth conversations with direct reports

• Diverse client/project experience/cross trained

• Has shown mastery of Sprinklr/Workflows

• Success managing and motivating remote teams.

• Has exhibited managerial potential EQ

• In general, has fulfilled employee grow track requirements for role 

Responsibilities:

• Management of Lead Community Moderators and to a lesser extent, Community Moderators

• Direct report of the team concerning Trinet/Humanity/Lattice

• Own goals and growth of Community Moderators/Lead Community Moderators

• Provides quarterly qualitative feedback of team to Social Care Manager

• Attends client-facing meetings as deemed appropriate

• Coaches and guides team members through time tracking/scheduling/payroll

• Gatekeeper of escalations to the Social Care Manager/Client directly (depending on client structure)

• Lead Community Moderator/Community Moderator final approver for client/project training

• Community Moderator/Lead Community Moderator Time Off approver

• Scheduling context assistance to Social Care Manager

• Partner with Social Care Manager and Account Supervisor to assist in new client scopes/sales as appropriate

• Assist clients in running social campaigns, developing response matrices, etc

• Coaches Lead Community Moderator on Approval Path/Brand voice for the client

• Can fill in for Social Care Manager on PTO

  
  

Social Factor Culture

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Here at Social Factor, we encourage our employees to embrace the casual atmosphere of a growing dynamic agency. Our team members are humble yet bold, motivated and hardworking, ready to serve and help others, and always interested in the latest the digital world has to offer. If this describes you, we'd love to hear from you! The benefits and perks of a full-time position with Social Factor are unlimited paid time off, medical, dental, vision health insurance, 401K, flexible spending account, latest Apple technology, and an annual paid volunteer service day.