Social Media Analyst, Sr. jobs in Gilbert, AZ

Description - External

At TTEC, were all about the Human Experience. Elevated. As a Social MediaService Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. You will want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.

What Youll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, youll support and motivate your team to make sure theyre on track to meet goals. Youll work to answer associates questions, issues, and customer escalation while ensuring quality customer experience on every call as youre the first line manager for your team.

Youll report to the Operations Manager. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, Youll

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• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
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• Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
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• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done
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What You Bring to the Role

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• Associate degree, technical school or equivalent work experience
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• Minimum 2 years Team Leader experience in a Social Media space
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• Proven record in managing a social media team
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• Continuously promote a performance-driven culture and always work towards reaching for amazing
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• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
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• Consistently mentor and inspire others
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• Customer focused mindset
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• Computer savvy
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What You Can Expect

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• Knowledgeable, encouraging, supporting and present leadership
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• Diverse and community minded organization
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• Career-growth and lots of learning opportunities for aspiring minds
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• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
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About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Benefits:
401K, Employee Events, Employee Referral Program, Flexible Schedules, Flexible Spending Accounts, Game Rooms, Life Insurance, Long Term Disability, Maternity/Paternity Paid Leave, Medical, Dental and Vision, Merchandise Discounts, On Site Cafeteria, Paid Holidays, Paid sick days, Parking , Performance bonus, Prescription Drug Coverage, Professional Development, Retirement / Pension Plans, Tuition Reimbursement, Vacation/paid time off, Work From Home

About the Company:
TTEC

Company Size:
10,000 employees or more

Industry:
Other/Not Classified

Founded:
0

Website:
http://www.ttecjobs.com