Slot Technician Supervisor jobs in Surprise, AZ

Summary

Under the immediate supervision of the Slot Manager Assistant, the Slot Technician maintains efficient operations of all Casino slot and video machines.

Essential Duties and Responsibilities:

• Walks the Casino floor to spot machine malfunctions.
• Diagnoses slot equipment and ticket redemption kiosk malfunctions to determine necessary service repairs.
• Repair and maintain slot machines and ticket redemption kiosk; fixes bill, ticket, printer, and hopper jams.
• Verify tampering incidents.
• Participate in clean up duties.
• Participate in slot drops.
• Participate in installation, movement, and removal of slot related equipment.
• Maintain proper gaming logs/reports of all machine malfunctions and repairs during shift in order to comply with state and or internal regulations.
• Maintains repair shop and related storage areas in a clean and safe manner.
• Organize parts storage area and effectively communicates with slot parts inventory control technician to maintain proper inventory levels.
• Perform machine verification, audits and tests as needed, maintaining proper documentation of all verifications, audits, test and maintenance.
• Provide exceptional service to our guests and team members when performing job duties and conduct oneself in a professional and businesslike manner.
• Interpret slot accounting/slot communication system issues as related to proper machine functionality/compliance.
• Review slot player tracking system data to determine whether slot machines or master meters need to be repaired.
• Observe players for use of illegal gaming devices and counterfeit coins.
• Act as host and answer patrons concerns questions related to slot machines, redemption kiosk and casino promotions.
• Must understand and comply with departmental internal control regulations.
• The Casino is 24hrs 7 days a week operation, may be required to work any or all shifts.
• Ensure interaction with guests is friendly, cooperative and professional.
• Other job related duties may be assigned.

Knowledge, Skills and Abilities

• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Ability to operate a handheld radio.
• Ability in operating business computers and office equipment, including in a Windows environment.
• Must be mechanically oriented and have demonstrated skills in slot machine repairs.
• Comply with CDC Covid-19 regulations as directed.
• Able to withstand prolonged walking and/or standing for extended time periods.
• Able to lift, move heavy objects, and operate lift hand trucks.

Qualifications

• • Must be able to speak, read and write English fluently.
  • All applicants must be at least 21 years of age.
  • Successful candidates will be subject to pre-employment on-going random drug testing.
  • Must be COVID-19 vaccinated or must obtain upon hire.
  
  

Education and/or Experience

• Applicants must have a high school diploma or GED.
• One year experience in electronic field or 1 year electronic schooling
• Computer experience would be a plus.
• Must be mechanically and electrical oriented and have demonstrated skills in slot machine repairs..
• Must be certifiable through the Arizona Department of Gaming / Tribal Gaming Office.

WORK ENVIRONMENT:

In this position applicant may be subject to a work environment containing excessive noise, smoke, heat, humidity and inclement weather. Applicant may also be subject to work in a confined space or small area.

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS A PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG AND ALCOHOL TEST.

We Offer Great Fringe Benefits for our Full-time Positions

Medical, Dental, Vision, Life/AD&D Insurance, Employee Assistance Program,

401K Plan with Employer Match, Ancillary Benefits (AFLAC, VTL)

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG/ALCOHOL TESTS.

Disclaimers: There are suitability standards that all applicants must meet in order to obtain employment with Cocopah Casino and the Cocopah Indian Tribe. Applicants who have felonies, warrants, outstanding tickets, and misdemeanors for shoplifting, weapons, theft or numerous drug convictions will not be eligible for employment.

In accordance with our policy and procedure manual Newly hired employee's pay shall be set to at least at the minimum value of the pay grade to which the position has been allocated according to our Pay Scale based on education and experience, but pay shall not exceed the mid-point for the pay grade.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Cocopah Indian Tribe is a mandatory COVID-19 vaccination employer. All employees are required to be fully vaccinated as a condition of employment.

The opening and closings of these positions are subject to change upon the need of each department. For more information please contact Cocopah Human Resources at 928-627-2102.