Slot Shift Manager Assistant assists the manager with gaming activities in the slot department during an assigned shift. Approves jackpot and credit payouts and ensures that all appropriate forms are completed. Being a Slot Shift Manager Assistant confirms all slot equipment is functioning properly. Supervises all electronic gaming device personnel. Additionally, Slot Shift Manager Assistant ensures compliance with federal and state gaming regulations. May require a high school diploma or equivalent. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
- Responsible for supporting compliance to departmental budgets.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
- Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
- Ensures customer service meets established standards.
- Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
- Assists with service light calls in accordance with established procedures.
- Notifies Slot Technicians if any technical issues arise.
- Reports customer concerns to manager.
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
- High school diploma or GED; or six months to one year experience in Slots or equivalent combination of education and experience.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Excellent skills in both written and oral communication.
- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
- Obtain and maintain valid state gaming license.
- Obtain and maintain state responsible vendor permit.
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Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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