Slot Operations Manager jobs in Bethesda, MD

Slot Operations Manager manages and directs the daily operations of the slot department. Reviews electronic gaming device reports and adheres to federal cash reporting requirements. Being a Slot Operations Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Slot Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Slot Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Slot Assistant Shift Manager
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
    • Adheres to scheduling and coordinates with manager any scheduling concerns, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
    • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
    • Assists in oversight of electronic gaming device activities for adherence to established procedures, including repair, maintenance and performance of all slots and related gaming equipment on assigned shift.
    • Schedules preventative maintenance of slot machines.
    • Works closely with slot management to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability
    • Shares responsibility of the overall engagement of all team members with slot management by addressing and managing team member feedback, suggestions, complaints, and grievances.
    • Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.
    • Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
    • Shares responsible for the overall integrity of daily operations on assigned shift including compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.
    • You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and guests. This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.

    BRING US YOUR BEST.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High School diploma or GED required; or minimum of one year experience in Slot Operations; or two years customer service management experience; or an equivalent combination of education and experience.
    • Excellent skills in both written and oral communication.
    • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    SUPERVISORY RESPONSIBILITIES                                                     

    This job may or may not have supervisory responsibilities.

    • Responsible for staff development and training programs.
    • Responsible for rewards and recognition program to maximize employee engagement.
    • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
    • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Manages work procedures and expedites workflow.
    • Provides recommendation for employee performance (disciplining, coaching, and counseling).

    LANGUAGE SKILLS

    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

     

    REASONING ABILITY

    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    For every year of employment, Employee must:

  • Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
  • Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
  • PHYSICAL DEMANDS 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

     

    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

     

    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

  • 14 Days Ago

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Capture Manager
  • Orbis Operations
  • Mc Lean, VA FULL_TIME
  • Capture ManagerDepartment: CorporateEmployment Type: Full TimeLocation: McLean, VAReporting To: VP of Federal BDDescription Orbis Operations and its subsidiary Coverent LLC, is seeking a qualified Cap...
  • 19 Days Ago

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Risk and Issue Manager
  • Virtual Service Operations
  • Lorton, VA FULL_TIME
  • DescriptionAre you looking to take the next steps in your career as a Risk and Issue Manager? Let's chat and see if we are a good match!Opportunity:VSO is seeking a highly skilled and experienced Risk...
  • Just Posted

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Capture Manager - Federal IT/Telecom
  • American Operations Corporation
  • Ashburn, VA FULL_TIME
  • As a Capture Manager at AOC Connect, you will play a pivotal role in driving our success in the federal space by managing capture efforts, directing proposals, and overseeing proposal management activ...
  • 20 Days Ago

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Capability Manager
  • U.S. Special Operations Command (Army)
  • Alexandria, VA FULL_TIME
  • About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title ...
  • 11 Days Ago

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Enterprise Business Development Manager
  • China Unicom americas Operations Limited
  • Herndon, VA FULL_TIME
  • JOB TITLE: Enterprise Business Development ManagerJOB DESCRIPTION SUMMARY: This position is responsible for selling China Unicom products in the assigned region with minimum supervision. The ideal can...
  • 7 Days Ago

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0 Slot Operations Manager jobs found in Bethesda, MD area

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General Manager - Operations Management (Automotive Sales)
  • Passport Auto Group
  • Washington, DC
  • General Manager/Highly skilled GSM Passport Auto Group, located around Washington, DC. The DC metro is one of the hottes...
  • 3/28/2024 12:00:00 AM

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General Manager Sales & Operations Manager
  • AAM Competition, LLC
  • Odenton, MD
  • Job Description Job Description At AAM Competition, LLC we are passionate about our vehicles and we are dedicated to pro...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • US MAIN PATROL DIVISION
  • Washington, DC
  • Job Description Job Description About Us U.S. Main Patrol Division is an up-and-coming Security Firm that provides servi...
  • 3/28/2024 12:00:00 AM

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Operation Manager
  • Hyatt Regency Crystal City
  • Arlington, VA
  • The responsibilities include assisting and managing all operational departments in the hotel including but not limited t...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Grupo Eulen
  • Arlington, VA
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to: Monitor and control performance KPI...
  • 3/26/2024 12:00:00 AM

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Operations Manager
  • The Fedcap Group
  • Washington, DC
  • Job Description Position Summary: The Operations Manager Operations is responsible for the oversight and management of t...
  • 3/26/2024 12:00:00 AM

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Network Operations Manager
  • Leidos
  • Bethesda, MD
  • Description Leidos Health Mission Solutions is seeking a Network Operations Manager on a large network services opportun...
  • 3/21/2024 12:00:00 AM

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Operations Manager
  • Allied Universal®
  • Crystal City, VA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/18/2024 12:00:00 AM

According to the United States Census Bureau, the CDP has a total area of 13.2 square miles (34 km2). 13.1 square miles (34 km2) of it is land and 0.1 square miles (0.26 km2) of it (0.38%) is water. The main commercial corridor that runs through Bethesda is Maryland Route 355 (known as Wisconsin Avenue in Bethesda and as Rockville Pike and Hungerford Drive in more northern communities), which, to the north, connects Bethesda with the communities of North Bethesda and Rockville, ending, after several name changes, in Frederick, Maryland. Toward the South, Rockville Pike becomes Wisconsin Avenue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Slot Operations Manager jobs
$95,330 to $154,894
Bethesda, Maryland area prices
were up 1.3% from a year ago

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Slot Operations Manager in Hopkinsville, KY
Still others supervise or manage gaming workers and operations.
February 18, 2020
Slot Operations Manager in Canton, OH
The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years.
January 20, 2020