Slot Floor Person responds to customers reporting jackpots and determines if the jackpot is valid. May need to calculate jackpot amounts for jackpots not registering on the computer system. Being a Slot Floor Person prints jackpot tickets, obtains customer identification, and completes appropriate forms. Ensures compliance with federal and state gaming regulations. Additionally, Slot Floor Person may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Slot Floor Person may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
JOB DESCRIPTION SUMMARY
Assists the Slot Relief Shift Manager with the scheduling, training, and overseeing of the Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
SUPERVISORY RESPONSIBILITIES
GAMING EXPERIENCE REQUIRED
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience. Strong computer skills with the ability to utilize MS Office applications. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.
WORKING CONDITIONS/PHYSICAL DEMANDS
To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.