Slot Club Shift Supervisor jobs in Nebraska
Slot Club Shift Supervisor supervises and coordinates the work of slot club representatives during an assigned shift. Creates and implements training programs for all new employees. Being a Slot Club Shift Supervisor ensures that all guest service inquiries and complaints are properly addressed and that slot club members are completely satisfied. Ensures compliance with federal and state gaming regulations. Additionally, Slot Club Shift Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Slot Club Shift Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Slot Club Shift Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Slot Club Shift Supervisor jobs
- WarHorse Casino Lincoln
-
Lincoln, NE
FULL_TIME
-
Summary
Summary Description
The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
- Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
- Creates weekly and daily schedules.
- Ensures application of federal currency reporting standards.
- Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.
- Maintains meticulous security of keys, radios, handheld devices and any other items issued to them and complies with company safety standards.
- Attends all required training meetings.
- Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
- Must be 21 years or older.
- High school diploma. GED, or relevant experience.
- Three (3) years of experience in a guest service or customer service driven industry in a high volume, complex resort casino environment preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software; and slot systems experience a plus.
- Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
- Ability to interact with mobile devices and touch screen technology
- Previous experience using Smart Phones and/or Tablets applications strongly preferred.
- The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.
Core Competencies
- Guest Focus
- Initiative
- Teamwork Orientation
- Communication Proficiency
- Ethical Conduct
- Problem Solving/Analysis
- Decision Making
- Flexibility
- Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is generally not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NRGC Gaming License.
Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
We can recommend jobs specifically for you! Click here to get started.Source: Casino Careers
- 2 Days Ago
- WarHorse Casino
-
Omaha, NE
FULL_TIME
- Summary SUMMARY DESCRIPTION: The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, an...
- 1 Month Ago
- WarHorse Casino
-
Omaha, NE
FULL_TIME
- Summary SUMMARY:The Slot Tech Supervisor is responsible for overseeing the day-to-day operation of the Technical side of the Slot Department and working with the Director to develop and implement poli...
- 1 Month Ago
- WarHorse Casino
-
Lincoln, NE
FULL_TIME
- Summary SUMMARY DESCRIPTION: The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, an...
- 28 Days Ago
- Club Demonstration Services
-
La Vista, NE
PART_TIME
- If you enjoy interacting with people, Club Demonstration Services (CDS) may be the right fit for you! As the preferred marketing provider to Costco, we drive sales and engage with customers in a creat...
- 6 Days Ago
- Club Demonstration Services
-
Omaha, NE
PART_TIME
- If you enjoy interacting with and leading people, Club Demonstration Services (CDS) may be the right fit for you! As the preferred marketing provider to Costco, we drive sales and engage with customer...
- 8 Days Ago
Slot Club Shift Supervisor jobs at Popular Companies
- GetGo Café + Market
-
Akron, OH
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/9/2024 12:00:00 AM
- GetGo Café + Market
-
Niles, OH
- Job Summary As a GetGo Night Crew Lead, you will exceed customer and Team Member needs and expectations by providing saf...
- 5/8/2024 12:00:00 AM
- GetGo Café + Market
-
South Euclid, OH
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/8/2024 12:00:00 AM
- GetGo Café + Market
-
Wilkinsburg, PA
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/8/2024 12:00:00 AM
- GetGo Café + Market
-
Bridgeville, PA
- Job Summary Now offering a $1,000 new hire bonus: $500 at 90 days - $500 at 180 days As a GetGo Crew Lead, you will exce...
- 5/8/2024 12:00:00 AM
- GetGo Café + Market
-
McKees Rocks, PA
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/8/2024 12:00:00 AM
- GetGo Café + Market
-
New Stanton, PA
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/6/2024 12:00:00 AM
- GetGo Café + Market
-
Slippery Rock, PA
- Job Summary As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, eff...
- 5/6/2024 12:00:00 AM