Slot Club Shift Supervisor jobs in Green Bay, WI

SALARY: $15.45/Hr Plus Tips :
(Employees will receive 5% below the negotiated pay rate during their probationary status.):

Shift Differential: :
Monday-Thursday (6pm to 6am) - $1.00 per hour worked
Friday 4pm to Saturday 4am - $3.00 per hour worked
Saturday (4am to 4pm) - $2.00 per hour worked
Saturday (4pm to 4am) - $3.00 per hour worked
Sunday 4am to Monday 6am - $2.00 per hour worked

POSITION SUMMARY:

Serve the patrons of the Oneida Casino by resolving guests' problems such as tilts, ticket jams, jackpots, and fills in a friendly, professional, and courteous manner; address questions or concerns about how slot machines are played and the types of pay outs; provide accurate change as requested.

DUTIES AND RESPONSIBILITIES: :

• Provide excellent customer service for all internal and external customers.

• Assist customers by explaining how to play the different slot machines and explain jackpots and types of payouts.

• Assist customer when slot machines are in need of repairs, navigating the help/rules screen, and answering general questions regarding slot play. Contact a slot technician for help when needed.

• Safeguard assigned equipment such a keys and security access cards.

• Complete jackpot payouts and ticket fills within established timelines and complete documentation as required.

• Keep work areas neat, organize, and stocked.

MINIMUM QUALIFICATIONS: :

• Must be eighteen (18) year of age or older.

• High School Diploma, HSED Diploma, or GED Certification is required within one (1) year of employment. Applicants age fifty (50) and older are exempt from this requirement.

• Six (6) months of customer service experience.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: :

• Frequently walk, reach with hands and arms, talk, and hear.

• Occasionally stand, stoop, kneel, crouch, lift and/or move up to fifty-five (55) pounds with assistance.

• Work environment may NOT :be :smoke, noise, or dust-free.