Slot Club Representative communicates the benefits and privileges of the slot club card to all players. Monitors daily promotions and explains these programs to players. Being a Slot Club Representative recognizes frequent guests as well as abusers of the program and informs supervisor. May require a high school diploma or its equivalent. Additionally, Slot Club Representative typically reports to a supervisor or manager. The Slot Club Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Position: Castle Club Representative
Department: Marketing
Wage: 17.50/hr.
POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.
ESSENTIAL DUTIES:
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
1. Education: High School diploma or equivalent, required.
2. Work Experience:
a. Minimum 6-months’ previous experience in guest-facing, service industry, required.
b. Previous experience in Casino industry, preferred.
3. Knowledge, Skills, and Abilities:
a. Must possess excellent communication (verbal, written) and interpersonal skills.
b. Must have good computer skills (Microsoft Office).
c. Must have exceptional Guest service skills.
d. Must possess mature judgment and the ability to apply common sense reasoning to variety of situations.
e. Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situations.
f. Must have strong organizational and time-management skills.
4. Professional Licenses & Certifications Requirements:
5. Must be at least: 18 years of age.
6. Must be able to demonstrate eligibility to work in the U.S.
7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
9. Must be available to work all shifts, weekends, and holidays as deemed necessary.
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