Six Sigma Quality Program Manager jobs in Maine

Description

POSITION SUMMARY: 

The Program Manager – ECE develops, implements, coordinates, and monitors all programmatic services in accordance with established program standards and regulations. This position collaborates with the Early Care and Education Leadership team to develop, implement, coordinate, and monitor programmatic policies, procedures, regulations, standards and trainings to maintain quality programs.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Supports development, implements, coordinates, and monitors all components of program operations, following federal, state and local program regulations.
2. Maintains familiarity and compliance with federal, state, and local program regulation; keeps regulation manuals current; consults with management on rules interpretation and implementation as necessary; maintains consistent operational practices across all child care facilities.   
3. Plans and maintains a reporting and monitoring system to ensure full implementation of all regulations and licensing requirements. Monitors compliance with operational standards and regulations and facilitates necessary corrective action. 
4. Facilitates discussions with community providers and parents related to facility operations; relays pertinent information to staff, families and children; observes at centers; advises on topics of daily operations and safety when pertinent; establishes ongoing communication follow-up and education with ACAP team members and community partners.  
5. Leads continuous improvement efforts based on self-assessment findings, reports from child care licensing, parent feedback/complaints, regulation monitoring, new initiatives, and changes in the field; ensures that program quality is maintained.
6. Coordinates Center meetings; weekly supervision meetings and other meetings as necessary to support efficient program operations.   
7. Provides technical assistance on program operations; acts as liaison for facilities with ACAP facilities team, state licensing representative and others monitoring program operations and quality related to licensing and credentialing. 
8. Collaborates with Human Resource Team and Compliance Specialist to ensure staff training meets program and regulatory standards; and that individual team records are updated appropriately to meet standards and regulations. 
9. Interviews, hires, trains, supervises, schedules, and evaluates staff. Maintains and complies with performance review system for direct reports; mediates staff conflicts; counsels employees with performance issues; recommends disciplinary action as necessary; assesses program equipment and supplies and may order and distribute to staff and sites as needed.
10. 10. Assists Director of Programs with grant preparation, reporting, and other functions required by funding sources.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Performs additional duties as assigned.

Requirements

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skill requirements are considered essential:

• 4-5 years of experience in a management/leadership role closely related to the assigned tasks
• Supervisory experience
• Coaching and mentoring
• Crisis intervention and management
• Data Management
• Establishing and maintaining safe, healthy learning environments
• Interpreting funding source regulations and grant application requirements
• Quality control management
• Working with young children
• Writing reports, business correspondence, and procedure manuals
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Excellent critical thinking
• Excellent customer service skills
• Excellent recordkeeping skills 
• Organize and manage several projects at one time
• Use Microsoft Office applications and other computer software as applicable to the position     
• Communicate and present information 
• Communicate with and relate to young children 
• Detail-oriented 
• Handle frequent disruptions 
• Identify problems and recommend solutions 
• Read, analyze, comprehend, and apply written procedures  
• Understand and interpret safety and health regulations 
• Work with a diverse population 
• Work as a team member

Education and Knowledge Requirements: The following education and knowledge are considered essential:

• Bachelor’s Degree in a closely related field
• Comprehensive knowledge of program/agency content and related resources
• Early childhood development, preferred
• Child care facility operations, preferred

Other Requirements: Additional requirements that are considered essential:

• First Aid and CPR Certification
• Must pass required background checks
• Must have a current C.H.R.C.

Must have a valid driver’s license, an acceptable driving record per the program, have reliable transportation, provide proof of insurance, and must be insurable under agency policy

GENERAL EXPECTATIONS:

1. Maintains and promotes the highest level of understanding of the Agency's Mission, Vision, and Goals.
2. Maintains confidentiality; protect the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
3. Follows all safety policies and procedures with a "safety first" approach to all job duties.
4. Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
5. Exhibits teamwork through effective internal communication and working relationships.
6. Is punctual for scheduled work and uses time appropriately.
7. Performs required amount of work in a timely fashion with a minimum of errors.
8. Participates in trainings, conferences, and meetings as necessary.
9. Possesses and exhibits the highest standards of professionalism and personal integrity.
10. Represents the Agency in the community as appropriate to the role.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands are arms and talk or hear. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level is usually moderate. Ability to work up to a full regular work week, work year, frequent long work days and to work a flexible schedule to meet the needs of the program, an average of 2 evening meetings a month; occasional weekend work; crisis management; dealing with irate parents; frequent disruptions. Extensive travel required. Flexible hours. Adaptability. Work conditions vary according to site and location.

** All requirements and skills are considered to be essential, unless otherwise indicated. **

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.