Six Sigma Quality Program Manager jobs in Jacksonville, NC

Our Mission:

Enable individual persons who have serious mental illness, co-occurring substance use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define.

Title:    Case Manager (CM)

Supervisor:       Program Director

Summary of Job Description:

Help to develop and implement treatment plan goals and targets for Members in collaboration with the multi-disciplinary team. Participate in crisis management, program activities, and provide direct oversight for all members. The CM works closely with members on goal attainment and supports members as they transition into less structured living arrangements.

Specific Responsibilities:

• Collaborate with admissions to support the admission and acclimation of new Members into the program setting.
• Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), State and Project Transition/ PCS Mental Health Policy and Process.
• Collaborate with members of the multidisciplinary team to develop treatment plans for identified Members.
• Complete weekly individual Case Management sessions with Members and document in DAP format.
• Facilitate/ Co-facilitate all groups as assigned and complete documentation.
• Support with transporting Members to appointments per the directive of the Program Director.
• Support with observation of Member drug and alcohol screenings and document observations (if applicable).
• Participate in phone coaching/ crisis management process, which includes (but is not limited to):
  1. Orienting Member and family to phone coaching process.
  2. Carry and respond to coaching phone calls on days assigned, including being available to go onsite for emergencies during hours when there is no or minimal staff coverage.
  3. Provide coverage for staff callouts.
  4. Following incident reporting and documentation process for all on-call emergencies.
• Support Members with links to services within the community.
• Complete family contacts for assigned Members per requirements.
• Ensure all Members have an emergency contact documented.
• Ensure all consents are completed and updated yearly.
• Review all Member’s Advance Directives annually.
• Support Members with activities of daily living including (but not limited to) the following:
  1. Daily oversight and coaching of daily living activities.
  2. Observing Member self-administration of medication.
  3.  Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports.
  4. Support with meal planning, menu development, food shopping and meal preparation.
  5.  Encourage and support health and home safety practices.
  6.  Support with navigation of public transportation services.
  7. Completion of residential roving and checklist to ensure safety.
• Support with Discharge Member Follow-Up.
• Complete continuing educational requirements as aligned with regulatory compliance.
•  Attend individual supervision sessions and program meetings as scheduled by direct supervisor.
• Ensure documentation of all Member engagements is completed within 24 hours.
• Other duties as assigned by the Program Director

Additional Performance Expectations:

• Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition/ PCS Mental Health’s Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
• Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support.
• Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
• An understanding of an agreement to value the concepts of a Trauma Informed workplace.

For all Full-Time Employees our benefit package includes:

•           Paid Time Off

•           Health Insurance available within 60 days of hire 

•           Company Paid Life Insurance

•           STD/LTD

•           Dental Insurance

•           Vision Insurance

•           Health Spending Accounts

•           Able to participate in company 401K after 6 months of hire

•           Company 401K match up to 3%

All Employees have access to our Employee Assistance Program

Qualifications:

• High School Diploma with 3 years experience in the Mental Health, Behavioral Health or Drug and Alcohol field or Associates degree with 2 or more years experience in the Mental Health, Behavioral Health or Drug and Alcohol Field or High School Diploma/ Associates degree and 1 year experience at Project Transitoin/ PCS Mental Health.
• Excellent communication, interpersonal, organizational and time management skills.
• Demonstrated ability to work as a part of a multi-disciplinary team.
• High energy individual with strong work ethic and ability to multi-task.
• Must be able to work in a self-directed manner.
• Ability to maintain confidentiality.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.