Showroom Manager - Casino manages and directs the daily activities of the showroom. Oversees ticketing operations and events of the showroom. Being a Showroom Manager - Casino supervises and evaluates showroom staff members. May require an associate degree or its equivalent. Additionally, Showroom Manager - Casino typically reports to a head of a unit/department. The Showroom Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Showroom Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Purpose of Position:
Ensure the smooth operation of the Valet department through supervision and management of staff and constant evaluation of the parameters for the Casino Valet Services.
Job Responsibilities and Duties:
• Monitor and enforce all vehicle operation safety guidelines to include all company related health and safety regulations.
• Monitor valet traffic flow to ensure that customers receive their vehicles in a timely manner.
• Ensure quick, fair and consistent results to customer complaints.
• Maintain a liaison with the Security department in reporting valet damage claims.
• Monitor valet/customer interaction to maintain a high degree of customer service.
• Setting priorities, assigning work to personnel and setting schedules for completion of work.
• Effectively recommending the hiring, transfer, suspension or discharge of subordinate personnel.
• Establishing work standards and completing employee evaluations.
• Making spot checks at work sites to ensure compliance with proper methods, guidelines and
procedures.
• Training personnel in correct and safe valet operating procedures.
• Effectively recommending adjustments or other actions in employee grievances.
• Delegating authority and responsibilities to others as needed.
• Disseminating instructions to employees through bulletins and other communications.
• Formulating, recommending and administering policies and procedures.
• Assist Supervisors and coaching of personnel with department issues.
• Developing and administering an annual budget.
• Assures staff maintains excellent customer service, friendly and professional manner at all times.
• Ability to operate vehicles with standard transmissions.
• Perform other duties as required.
Education/Experience:
• Three (3) years of verifiable supervisory experience in a management position.
• Excellent interpersonal, guest service, leadership, communication, analytical, decision-making and problem-solving skills are required; must be computer literate.
• A college degree in business or related field is required, unless otherwise waived by Executive Management of the Casino as based on determined experience and accomplishments.
• The job duties will require operation of motor vehicles. As a requirement of employment a clean driving record that is acceptable to Table Mountain Casino Resort’s insurer is mandatory
Clear All
0 Showroom Manager - Casino jobs found in Visalia, CA area