Showroom Manager - Casino manages and directs the daily activities of the showroom. Oversees ticketing operations and events of the showroom. Being a Showroom Manager - Casino supervises and evaluates showroom staff members. May require an associate degree or its equivalent. Additionally, Showroom Manager - Casino typically reports to a head of a unit/department. The Showroom Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Showroom Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. Through the direction of The Office of the General Manager, the MOD will act on behalf of all casino resort leadership in their absence. This position possesses the authority to drive operational efficiencies through collaboration and enforcement of compliance standards. The MOD is empowered to make the final decision as it pertains to Yaamava’ Resort and Casino operations while maintaining the best interest of the Tribe, Resort and Casino, guests, and team members.
The MOD has a heightened awareness of the casino floor experience, is exceptional at resolving guest concerns, enforces and expects the highest service standards, and has an in-depth understanding of the casino and resort operation while championing the strategic objectives and priorities of the Tribe and Executive leadership in a manner that reflects and upholds the Tribal Community’s vision, mission, and values.
Essential Duties & Responsibilities
1. Responsible for ensuring the guest experience is free from unnecessary delays in delivering the level of service consistent with the Yaamava’ Brand Standards. Resolves guest complaints and problems immediately and effectively by maintaining a heightened awareness of the casino floor. Uses their professional influence and relationships to create and maintain a positive image of the property, operations, team members, and Tribal Community to all guests, local communities, and regulatory agencies. Models the behavior and appearance desired of all team members on the shift consistently and visibly.
2. Provides actionable feedback on the current and future state of the casino floor to identify continuous improvement opportunities that optimize the guest experience. Ensures interdepartmental coordination to achieve financial, operational, and guest service expectations set forth by Yaamava Resort and Casino.
3. Maintains a current and accurate understanding of each department’s financial, operational, and guest service expectations, objectives, strategies, and operational plans, special events, and promotions. Maintains a current and accurate understanding of policies and procedures, and ensures proper execution of:
Maintains working knowledge of Internal Controls, Human Resources department policies and procedures, and job descriptions of each department on the shift. Maintains a vast knowledge of all areas including management, project management, and vendor management. Enforces and executes strategic decisions to ensure operational fluency is met to achieve all leadership goals and expectations.
4. Responsible for the enforcement of all applicable gaming Federal, State, and Tribal standards in the absence of operational directors. These include but are not limited to:
5. Regularly reports out to The Office of General Manager to provide consistent and effective reports that drive/address strategic and tactical level solutions. Ensures all pertinent information regarding the casino is communicated in a clear, concise, complete, timely, and consistent manner.
6. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out director-level responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
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Certificates/Licenses/Registrations
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Job Type: Full-time
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Work Location: In person
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0 Showroom Manager - Casino jobs found in Apple Valley, CA area