Showroom Manager - Casino jobs in Apple Valley, CA

Showroom Manager - Casino manages and directs the daily activities of the showroom. Oversees ticketing operations and events of the showroom. Being a Showroom Manager - Casino supervises and evaluates showroom staff members. May require an associate degree or its equivalent. Additionally, Showroom Manager - Casino typically reports to a head of a unit/department. The Showroom Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Showroom Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Casino Manager on Duty
  • Yaamava' Resort and Casino
  • Highland, CA FULL_TIME
  • Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. Through the direction of The Office of the General Manager, the MOD will act on behalf of all casino resort leadership in their absence. This position possesses the authority to drive operational efficiencies through collaboration and enforcement of compliance standards. The MOD is empowered to make the final decision as it pertains to Yaamava’ Resort and Casino operations while maintaining the best interest of the Tribe, Resort and Casino, guests, and team members.
    The MOD has a heightened awareness of the casino floor experience, is exceptional at resolving guest concerns, enforces and expects the highest service standards, and has an in-depth understanding of the casino and resort operation while championing the strategic objectives and priorities of the Tribe and Executive leadership in a manner that reflects and upholds the Tribal Community’s vision, mission, and values.

    Essential Duties & Responsibilities

    1. Responsible for ensuring the guest experience is free from unnecessary delays in delivering the level of service consistent with the Yaamava’ Brand Standards. Resolves guest complaints and problems immediately and effectively by maintaining a heightened awareness of the casino floor. Uses their professional influence and relationships to create and maintain a positive image of the property, operations, team members, and Tribal Community to all guests, local communities, and regulatory agencies. Models the behavior and appearance desired of all team members on the shift consistently and visibly.

    2. Provides actionable feedback on the current and future state of the casino floor to identify continuous improvement opportunities that optimize the guest experience. Ensures interdepartmental coordination to achieve financial, operational, and guest service expectations set forth by Yaamava Resort and Casino.

    3. Maintains a current and accurate understanding of each department’s financial, operational, and guest service expectations, objectives, strategies, and operational plans, special events, and promotions. Maintains a current and accurate understanding of policies and procedures, and ensures proper execution of:

    • Emergency response
    • Interactions with external and regulatory agencies arriving on property
    • Team Member suspensions and patron exclusions
    • Guest service resolution and recovery

    Maintains working knowledge of Internal Controls, Human Resources department policies and procedures, and job descriptions of each department on the shift. Maintains a vast knowledge of all areas including management, project management, and vendor management. Enforces and executes strategic decisions to ensure operational fluency is met to achieve all leadership goals and expectations.

    4. Responsible for the enforcement of all applicable gaming Federal, State, and Tribal standards in the absence of operational directors. These include but are not limited to:

    • Anti-money laundering program
    • Bank Secrecy Act
    • U.S. Patriot Act
    • Game integrity and protection
    • Slot disputes and investigations
    • Promotional disputes and settlement agreements

    5. Regularly reports out to The Office of General Manager to provide consistent and effective reports that drive/address strategic and tactical level solutions. Ensures all pertinent information regarding the casino is communicated in a clear, concise, complete, timely, and consistent manner.

    6. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.

    Supervisory Responsibilities

    Carries out director-level responsibilities in accordance with the enterprise’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing, and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

    Education/Experience/Qualifications

    • Bachelors’ degree in a related field is required.
    • Minimum five (5) years of experience in operations management is required.
    • Minimum five (5) years of progressive and related experience in the operational aspects of the casino gaming industry is required.
    • Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above.
    • Basic proficiency with Microsoft Suite (Excel, Word, PowerPoint) and player tracking systems.
    • Proficient in training and training development, infrastructure implementation, and marketing systems.
    • Ability to exhibit a solid background in operations management while driving business growth.
    • Must demonstrate a professional demeanor with strong leadership and communication skills with an ability to talk to others in a non-threatening manner to convey information effectively and appropriately.
    • Must be able to manage multiple situations simultaneously and efficiently.
    • Must display the highest degree of professionalism, judgment, and decision-making in all guest and team member interactions.
    • Must be a highly motivated, driven, results-oriented, and extremely organized individual, as this role directly supervises all casino operations and the conduct of casino team members while on duty.
    • Must perform all duties with excellent service to both internal and external guests.

    Certificates/Licenses/Registrations

    • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
    • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

    Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

    As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Tuition reimbursement
    • Vision insurance

    Physical setting:

    • Casino

    Schedule:

    • 8 hour shift

    Education:

    • Bachelor's (Required)

    Experience:

    • operations management: 5 years (Required)
    • casino: 5 years (Required)

    Work Location: In person

  • 1 Month Ago

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Casino Housekeeper - Casino Morongo
  • Morongo Casino Resort & Spa
  • Cabazon, CA FULL_TIME
  • Job Summary Responsible for the cleaning of all public areas, restrooms and offices throughout the entire Casino complex as needed. Essential Duties And Responsibilities Ensure that all cleaning mater...
  • Just Posted

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Casino Housekeeper
  • Morongo Casino Resort & Spa
  • Cabazon, CA FULL_TIME
  • Job Summary Responsible for the cleaning of all public areas, restrooms and offices throughout the entire Casino complex as needed. Essential Duties And Responsibilities Ensure that all cleaning mater...
  • 21 Days Ago

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Casino host
  • Fantasy Springs Resort Casino
  • Indio, CA FULL_TIME
  • Develop and maintain superior relationships with guests by equal utilization of professionalism and personality. Seek new and targeted players to inform them of the benefits of all player development ...
  • 1 Month Ago

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Environmental Services - Casino Morongo
  • Morongo Casino Resort & Spa
  • Cabazon, CA FULL_TIME
  • Job Summary Cleaning of casino offices and public areas, including floors, carpet and upholstery Essential Duties And Responsibilities Utilizes proper/approved cleaning materials and solutions. Clean ...
  • 21 Days Ago

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Casino Housekeeper (Part-Time)
  • Morongo Casino Resort & Spa
  • Cabazon, CA PART_TIME
  • Job Summary Responsible for the cleaning of all public areas, restrooms and offices throughout the entire Casino complex as needed. Essential Duties And Responsibilities Ensure that all cleaning mater...
  • Just Posted

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0 Showroom Manager - Casino jobs found in Apple Valley, CA area

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Independent Store Manager
  • Grocery Outlet
  • Apple Valley, CA
  • Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independ...
  • 3/29/2024 12:00:00 AM

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Store Associate Apple Valley #254
  • 99 Cents Only Stores
  • Apple Valley, CA
  • As Store Associate, you will ensure that our customers experience a great store shopping experience by providing first-l...
  • 3/29/2024 12:00:00 AM

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Full Time Assistant Store Manager - Apple Valley, CA>
  • rue21
  • Apple Valley, CA
  • rue21 - JobID: 743999874949258 [Store Supervisor] As a Store Manager at rue21, you'll: Achieve store goals by driving sa...
  • 3/29/2024 12:00:00 AM

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Cashier (Full/Part Time)
  • BJs
  • Apple Valley, CA
  • Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
  • 3/28/2024 12:00:00 AM

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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Apple Valley, CA
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 3/28/2024 12:00:00 AM

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Roving Retail Associate, Electronic Repair
  • Asurion LLC
  • Apple Valley, CA
  • **** **Roving Retail Associate, Electronic Repair** **Job Description $3000 Sign-On Bonus!** **Roving Technician, ubreak...
  • 3/27/2024 12:00:00 AM

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Retail Supervisor
  • Best Buy
  • Apple Valley, CA
  • **Retail Supervisor - Job Details** **Retail Supervisor** Share Job **Overview** Full Time Individual Contributor Store ...
  • 3/26/2024 12:00:00 AM

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Detail / Car Wash Associate Toyota
  • Tom Bell Chevrolet
  • Redlands, CA
  • Wash and dry customer, company, loaner and stock vehicles as directed by the Detail Supervisor and Dealership Management...
  • 3/25/2024 12:00:00 AM

Apple Valley is located at 34°31′N 117°13′W / 34.517°N 117.217°W / 34.517; -117.217 (34.5115, -117.2120). Apple Valley is located at the southern edge of the Mojave Desert. It is bordered by the cities of Victorville on the west and Hesperia on the southwest sides, with the Census-Designated Place of Lucerne Valley a distance to the east and the city of Barstow about 30 miles to the north. Apple Valley, along with Victorville, Hesperia, Adelanto and immediate surrounding areas, are commonly known as the Victor Valley. The primary thoroughfare through Apple Valley is State Route 18, which wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Showroom Manager - Casino jobs
$54,652 to $93,463
Apple Valley, California area prices
were up 3.0% from a year ago

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A first for Casino, the showroom has on display, brushed chrome shower heads, black taps, free-standing claw feet bathtubs and a mirror that lights up with the slightest touch.
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