Shop Service Technician, Sr. jobs in Virginia

Company Description

Meade’s PC Repair Shop provides low cost computer services. We have been around since 2011. We have partnered with many services providers from 3CX, Cisco, Dell, Microsoft. Were a family owned business we have a team based in the US & the UK

Job Description

Field Service Technician responsibilities include:

Providing service and customer support during field visits or dispatches

Managing all on-site installation, repair, maintenance and test tasks

Diagnosing errors or technical problems and determining proper solutions

Field Service Technician will be working alongside one of our team members.

Job brief

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Qualifications

Qualifications/Requirements

Proven Field Service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Technical degree or certification

Background check and MVR

Field Service Technician may need to travel to pick up any hardware needed for the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Types: Full-time, Part-time, Temporary, Contract

Pay: $13.00 - $30.00 per hour

Pay rate (Depending on the job assigned) would be as follows above

If after an hour or overnight work has to be done you will be paid for the time over that

Please note: Work load depends on how busy the platforms we work with are. We do pull jobs from other platforms as we may have contacts, etc.