Shipping Operations Manager manages shipping operations' daily activities, including order processing, inventory tracking, documentation, and transportation oversight. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions, analyze performance metrics, and generate reports. Being a Shipping Operations Manager ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping quality issues, damages, or lost freight claims. Additionally, Shipping Operations Manager develops and maintains relationships with carriers, freight forwarders, and vendors. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The Shipping Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Shipping Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Ticketing Operations Manager
Oversees operational aspects of Chautauqua’s Ticketing Services, including our contact center, web sales platform, ticket window sales, and the operation of multiple satellite ticketing and information locations on the Institution grounds. Ensures that the Institution’s commitment to the patron experience is achieved through excellence in the sales transaction and service processes. As a member of the Patron Experience & Ticketing Team, lends additional support to the operation as assigned.
About your compensation
Compensation for this position starts at $59,000, and with demonstrated experience and qualifications, candidates may earn up to $64,000.
About your work Day
Ticketing Operations
Ticketing and Patron Experience
Additional Responsibilities
About the Referral Program
Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
Formal Education Requirements
Formal Experience Requirements
Skills, Characteristics and Abilities
About Your Schedule
Ticketing Operations Manager will work full-time year-round with the ability to work a flexible schedule. Schedule will include weekdays, weekends and daytime into evening hours, especially in the summer season and during the course of major events. This position will be based in Chautauqua Institution’s home office, located in Southwestern New York State.
Comprehensive Benefits
Chautauqua Institution’s competitive benefits suite includes health insurance, dental insurance, flexible spend (or health savings) account options, vision insurance, complimentary life insurance, access to various fitness and wellness programs, and employee-paid supplemental life insurance and long-term disability options. We help our employees plan for the future through a discretionary employer pension contribution, which has recently been (10%) of gross compensation following a designated service period. The Employee Assistance Program provides virtual access to a network of free services including counseling sessions, legal counsel, financial advisors, and childcare and eldercare referrals.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience.
Employees will receive the traditional Chautauqua gate pass, which provides access to many Amphitheater programs.
In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at CHQ Assembly.
Commitment to Values of IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate past experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Qualified candidates should apply online at CHQ.org/employment. Interested applicants must submit a cover letter and resume, with optional portfolio documents, for consideration. You are encouraged to learn more about Chautauqua Institution at CHQ.org and the 150 Forward Strategic Plan at 150fwd.CHQ.org.
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