Service Writer jobs in North Carolina

Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Service Writer works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Service Writer typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Service Writer
  • Polar Service Centers
  • Charlotte, NC FULL_TIME
  • The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

    ESSENTIAL JOB FUNCTIONS:

    • Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
    • Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
    • Creation of repair orders to include customer concerns, contact info, unit info, etc.
    • Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
    • Maintain job files with all pertinent correspondence to each job.
    • Daily yard checks and logs and update the customer accordingly
    • Update daily key performance indicators (electronic and printed) to be posted in the shop.
    • Interact with service management team, and technicians.
    • Ensure fabrication materials are readily available in stock
    • Allocate and pull parts for repairs orders
    • Research and order parts to job spec
    • Pickup parts as needed

    QUALIFICATIONS:

    • High School Diploma required; Associates or Bachelor's degree a plus
    • Prefer at least 5 years’ experience in a similar role
    • Self-starter with excellent customer service skills
    • Strong organizational and time management skills
    • Detail oriented
    • Strong written and verbal communication skills

    PSC Benefits:

    • 401(k) with match
    • Medical, Dental and Vision Insurance
    • Paid Time Off
    • Paid Holidays
    • Tuition Reimbursement
    • Parental Leave
  • 21 Days Ago

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Service Writer
  • Parker Farm Service
  • Kings Mountain, NC FULL_TIME
  • Duties:- Greet customers and provide excellent customer service- Listen to customer concerns and accurately document vehicle issues- Schedule appointments and communicate with customers regarding serv...
  • 11 Days Ago

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Automotive Service Advisor/Writer
  • Legcy Auto Service
  • Wilmington, NC FULL_TIME
  • ```Overview``` We are currently seeking a Service Writer to join our team. As a Service Writer, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation...
  • 18 Days Ago

J
Service Writer
  • JAMES RIVER EQUIPMENT
  • Monroe, NC FULL_TIME
  • James River Equipment is currently seeking a qualified Service Writer for our Monroe, NC location. If you're the kind of person who strives to do great work, excels in creative environments, thrives i...
  • 18 Days Ago

J
Service Writer
  • JAMES RIVER EQUIPMENT
  • Mt. Airy, NC FULL_TIME
  • James River Equipment is currently seeking a qualified Service Writer for our Mt Airy location. If you're the kind of person who strives to do great work, excels in creative environments, thrives in t...
  • 18 Days Ago

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Service Writer
  • PSC
  • Charlotte, NC FULL_TIME
  • The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timel...
  • 20 Days Ago

A
Service Writer
  • Amerit Fleet Solutions
  • Auburn, WA
  • Position Summary: Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an expe...
  • 3/28/2024 12:00:00 AM

M
Service Writer
  • Meineke - 515
  • Peoria, IL
  • Job Description Job Description Benefits: Competitive salary Employee discounts Flexible schedule Free uniforms Requirem...
  • 3/27/2024 12:00:00 AM

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Service Writer
  • Blue Ridge Cars And Trucks LLC
  • Greer, SC
  • Job Description Job Description We are seeking a Service Writer for our Dealership Service Team. This position works clo...
  • 3/27/2024 12:00:00 AM

A
Service Writer
  • Agri Service
  • Kimberly, ID
  • SAFETY: Promote the Safety Culture of Agri-Service. Attend all safety training both in person and virtual. Advocate and ...
  • 3/26/2024 12:00:00 AM

P
Service Writer
  • Peoria Ford
  • Peoria, AZ
  • When you join Peoria Ford, you're opening the door to a great career. This position has a 6 figure plus income potential...
  • 3/26/2024 12:00:00 AM

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Service Writer
  • Midas 1960
  • Humble, TX
  • Job Description Job Description A Service Writer acts as the liaison between your dealership's customers and your servic...
  • 3/26/2024 12:00:00 AM

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Service Writer
  • Kelly Generator & Equipment, Inc.
  • Owings, MD
  • Do you have automotive or engine experience? Do you enjoy collaborating technically with a team? Are you customer focuse...
  • 3/24/2024 12:00:00 AM

D
Service Writer
  • D and J Auto Repair
  • San Bruno, CA
  • Job Description Job Description Service Writer Duties and Responsibilities Service Writers answer questions from custome...
  • 3/24/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Service Writer jobs
$44,458 to $67,021

Service Writer in Pittsfield, MA
Car dealerships rely on service writers -- or service advisers -- to greet customers and inquire about the problems they're having with their vehicles.
January 04, 2020
Service Writer in Huntsville, AL
Our writers are able to provide you with the writing help you have been looking for.
February 22, 2020
Service Writer in Modesto, CA
With the help of leading RV industry expert, Chuck Marzahn, we’ve listed the 3 essential characteristics of all great Service Writers that will help your dealership provide the best customer service.
December 17, 2019