Service Writer jobs in Kansas

Craneworks, Inc. is one of the fastest growing crane companies in the United States with 9 locations throughout the US. Craneworks, Inc. is a crane dealer for multiple manufacturers, crane rental company, custom production facility, and a crane service company. Craneworks, Inc. employs a zero-accident safety culture.

Essential Duties and Responsibilities

• Maintain service department phones

• Obtain miles, hours, and any other meter tracked information for each machine on a repair order

• Ascertain immediate course of action by listening to customers’ description of symptoms.

• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required

• Obtain approval signatures where required

• Initial entry of RO into service database system.

• Maintain contact with customers by explaining estimates, providing status updates to customers, and ETAs of job completion via phone and email.

• Take information gathered from shop and field technicians to populate service databases and, when necessary, ask questions where discrepancies exist in order to provide a full and complete story in the service database systems

• Provide final invoicing to customers and other departments along with any required accompanying documentation in a thorough and professional manner

• Maintain payroll systems hours to marry ADP and service database systems’ hours.

• Maintain any status tracking systems for repairs used by the service department

• Any job duties delegated by management

Essential Skills

• Knowledge: Mobile Cranes or heavy equipment and their transport equipment including designs, uses, repair and maintenance. ADP, Office Suite, and Karmak systems.

• Skills: Monitoring system operations and identifying out-of-parameter deliveries. Review

problems and associated information, develop and implement corrective actions.

• Abilities: To use Sage and/or Karmak to create repair orders and look up historical information on machines and customers. Enter information into Sage and/or Karmak

Certifications and Education:

• High School Diploma or GED

• Valid state Drivers’ License (may be required to pick-up and/or deliver parts)

Language Skills

Must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization and customers.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.